Conference Center Technology Specialist

No SPONSORSHIP - NO OPT

Conference Center Technology Specialist I

SALARY: $67k - $92k plus discretionary bonus

LOCATION: NY, NY

5 days onsite

User experience and communications, unified communications expertise, room and systems management.  1-3 years audio visual a willingness to pursue and maintain the avixa certification technology specialist cts certification during employment

You will serve as the front line of white-glove conference technology support at the Conference Center, a hub for critical meetings, depositions, virtual trials, hearings, and large-scale events.

• Meeting Readiness & Execution - Set up, operate, and monitor conference room technology to ensure seamless execution across meetings, events, and virtual proceedings.
• User Experience & Communication - Partner with meeting hosts to understand objectives and align technical solutions, explaining technology clearly to non-technical users.

• Unified Communications Expertise - Set up, operate, and troubleshoot a wide range of unified communication platforms, including Cisco Webex, GoToMeeting, Zoom, and Microsoft Teams.

• Room & Systems Management - Perform daily room checks, maintain conference room hardware, and ensure that all systems are fully functional prior to use.

• Technical Setup & Support - Provide basic in-room PC and laptop setup, Wi-Fi, remote access, PowerPoint, and visiting attorney office setups.

• AV Systems Operation - Become proficient in operating the firm's Crestron GUI interface in various conference rooms and multipurpose spaces.

• Documentation & Process Improvement - Maintain and update local and firmwide support documentation, including equipment inventory, processes, and procedures.

• Firmwide Collaboration - Work closely with Conference Technology teams across offices, responding to and resolving Service Desk tickets.

What You’ll Bring

• Education or Equivalent Experience - Relevant education, technical training, or equivalent hands-on experience in supporting conference or audio-visual (AV) technology environments.

• Relevant Experience - 1 to 3 years of audio-visual (AV) experience in a conference center or similar professional setting.

• Technical Certifications - A willingness to pursue and maintain the AVIXA Certified Technology Specialist (CTS) certification during employment.

• Customer Service Excellence - A strong commitment to providing white-glove service with the ability to anticipate client needs and exceed expectations.

• Communication and Problem-Solving Skills - Clear verbal and written communication skills, accompanied by strong judgment and an ability to troubleshoot quickly and effectively.

• Technical Proficiency - Hands-on experience with Microsoft Office (including PowerPoint), Microsoft Teams, Zoom, and other unified communication platforms.