IT Managed Services Specialist

New York, NY, US • Posted 2 days ago • Updated 3 hours ago
Full Time
On-site
USD $80,000.00 - 100,000.00 per year
Fitment

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Job Details

Skills

  • Recovery
  • Security Controls
  • Firewall
  • Virtual Private Network
  • IaaS
  • Backup
  • Disaster Recovery
  • Business Continuity Planning
  • Mentorship
  • Migration
  • Network
  • Communication
  • Bash
  • Operational Efficiency
  • Technical Writing
  • Standard Operating Procedure
  • Customer Facing
  • Customer Relationship Management (CRM)
  • Service Delivery
  • Managed Services
  • Network Layer
  • Technical Support
  • Microsoft Azure
  • Security+
  • Network+
  • Cisco
  • Cisco Certifications
  • VMware Certified Professional
  • Microsoft Windows Server
  • Microsoft Operating Systems
  • Active Directory
  • Microsoft Exchange
  • Microsoft Office
  • Virtualization
  • VMware
  • Hyper-V
  • Computer Networking
  • TCP/IP
  • DNS
  • Dragon NaturallySpeaking
  • DHCP
  • VLAN
  • Routing
  • Switches
  • WAN Optimization
  • Cyber Security
  • Incident Management
  • Regulatory Compliance
  • Windows PowerShell
  • Python
  • Scripting
  • RMM
  • PSA
  • Customer Service
  • Management
  • Problem Solving
  • Conflict Resolution

Summary

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo, New York (Tuesday, Wednesday, and Thursday in office).

No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

  • Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical system outages requiring expert-level resolution
  • Lead incident response efforts during major service disruptions, making rapid technical decisions under pressure to restore services while maintaining clear client communication
  • Design, implement, and maintain security controls across enterprise environments, including firewall configurations, VPN solutions, network segmentation, and proactive threat monitoring
  • Manage and optimize virtualization platforms, cloud infrastructure, backup systems, and disaster recovery planning to ensure business continuity
  • Receive and resolve complex technical issues escalated from Level 2 support, providing technical guidance and mentorship to junior technicians
  • Lead technical implementation of infrastructure and security projects, including server migrations, network upgrades, and system deployments with comprehensive client communication
  • Interface with vendors for advanced technical support, troubleshoot multi-vendor integration issues, and provide expert consultation on architectural decisions
  • Develop automation scripts and tools using PowerShell, Python, or Bash to improve operational efficiency and reduce manual tasks
  • Create and maintain comprehensive technical documentation, runbooks, standard operating procedures, and client-facing guides
  • Build and maintain strong client relationships through exceptional service delivery, translating technical findings into business impact terms

What You'll Need to Have:

  • 5-7 years of experience in IT support or managed services with proven L3/senior technical support experience
  • Current certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCP
  • Hands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-V
  • Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimization
  • Demonstrated expertise in cybersecurity principles, security incident response, vulnerability assessments, and compliance frameworks
  • Proficiency in PowerShell, Python, or other scripting languages with experience using RMM tools, PSA platforms, and ticketing systems
  • Outstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionally
  • Exceptional problem-solving abilities with track record of resolving complex, multi-layered technical issues under pressure while maintaining composure

Pay Range: $80,000 - $100,000 + Additional Benefits

Questions about any of our jobs? Email us at

View all of our open jobs here: jobs.lhtservices.com
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114206
  • Position Id: cd651a46b52d97ffe99e9c913b8ea8cd
  • Posted 2 days ago
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