Required
1. Systems Infrastructure Management
2. Technical Troubleshooting & Incident Resolution
3. System Integration & Configuration
4. Documentation & Compliance Reporting
5. Cross Functional Communication & Training Delivery
Position Summary:
The Systems Engineer, IT Shared Services, under the supervision of the Director of IT, serves as the primary liaison for network-related projects supporting manufacturing, quality control, and facilities/engineering teams. As the site’s subject matter expert on all aspects of IT systems infrastructure, this individual will oversee the day-to-day monitoring and administration of local servers, storage, and application services, ensuring a secure, reliable, and high-performing IT environment. The Systems Engineer will provide network support to staff and resolve related issues for all site and remote operations.
The candidate will principally manage, monitor, and optimize the network infrastructure across the Bothell site (IT QC, MFG, and corporate environments) and will lead efforts related to system onboarding, configuration, patching, upgrades, and integrations of local, plant-wide, and corporate IT systems and solutions. The candidate should have at least 5 years’ experience in pharma/biotech/healthcare environments is required, with expertise supporting systems architecture within Supply Chain, Manufacturing, and Quality System settings. The candidate should be familiar with IT/OT convergence, GMP requirements, and process automation system protocols.
Key Responsibilities:
• Possess expertise in systems infrastructure, including servers, storage, virtualization, operating systems, and cloud solutions
• Provide technical support and troubleshooting for system-related issues across teams
• Plan, configure, and implement system integrations for applications, devices, and platforms
• Maintain technical system documentation, diagrams, and standard operating procedures
• Proactively identify and resolve system performance, security, and reliability issues
• Coordinate system activities, upgrades, and incidents locally and with global teams as needed
• Deliver training to internal teams regarding system best practices, security, and new functionalities
• Prepare, schedule, and implement system maintenance plans and upgrade cycles
• Develop and present system performance and incident reports to IT and business leadership
Working Conditions:
• Work will be performed in a normal office environment as well as GMP laboratory or manufacturing processing facility.
• This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job.
Qualifications:
Education: Bachelor's degree in a life sciences, engineering, or technology discipline, or a minimum of 5 years of equivalent biotechnology or pharmaceutical industry experience.
Experience:
• 5+ years of direct experience designing, implementing, and supporting enterprise IT systems infrastructure (servers, storage, virtualization, operating systems, cloud platforms) in regulated environments, preferably within pharma/biotech/healthcare manufacturing settings.
• Professional certification is preferred, including Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or equivalent. Advanced certifications such as Microsoft Certified: Azure Solutions Architect Expert, VMware Certified Professional (VCP), or similar are a plus.
• Proficient in supporting ITIL processes—including Incident Management, Problem Management, and Change Management—with specific expertise in troubleshooting and resolving system-related incidents.
• Solid understanding of global Health Authority regulations, current industry practices, and application of guidelines pertaining to secure system architectures for control of computerized systems and electronic records.
• Experience documenting system architecture, configurations, and change controls, as well as preparing metrics and performance reporting for audit and compliance purposes.
• Familiar with integrating and supporting enterprise systems such as MES, ERP, LIMS, Validation/Test systems, QMS, and Learning Management Systems within regulated domains.
• Skilled in responding to support tickets from end users and IT staff to diagnose and resolve system performance, availability, and security issues affecting servers, desktop applications, databases, and mission-critical systems.
