Position Overview
We are seeking a Functional System Administrator to support enterprise systems, business applications, and IT operations under the contract. The ideal candidate will have experience coordinating system operations, supporting enterprise applications, administering multi-user systems, and working with technical teams and end users to maintain reliable and secure IT services.
The Functional System Administrator will monitor system operations, coordinate security procedures, ensure appropriate system backup and recovery practices, and maintain records of system performance and capacity. This role will also support application configuration, deployment, troubleshooting, user training, network coordination, and compliance with State data security requirements.
The successful candidate will collaborate with system users, IT managers, infrastructure teams, and software vendors to resolve operational issues, improve system performance, and support business and mission-critical applications. Experience supporting Microsoft Windows Server environments, VMware virtualization, Microsoft Configuration Manager (SCCM), Cisco enterprise networks, and law-enforcement or public-safety applications, including CAD, RMS, and mobile-computing systems, is highly preferred.
Work Location: The primary place of performance is onsite in Pikesville, MD. Travel to other offices may be required as needed. Some teleworking may be permitted.
Interview: An in-person interview may be required.
Key Responsibilities
- Monitor and coordinate day-to-day data system operations, including system performance, availability, security procedures, and end-user support.
- Coordinate functional administration and support of enterprise applications, including configuration, deployment, upgrades, integration, and troubleshooting.
- Work with technical teams to support Microsoft Windows Server platforms, VMware virtualization, and Microsoft Configuration Manager (SCCM).
- Assist with system monitoring, patching, software deployment, configuration management, and resolution of application and system issues.
- Coordinate with network administrators to troubleshoot connectivity and infrastructure issues involving Cisco-based networks, switching, routing, TCP/IP, DNS, DHCP, VLANs, VPN connectivity, and wired or wireless networks.
- Ensure that required system backups are performed and that backup storage, retention, and rotation procedures are followed.
- Monitor and maintain records of system performance, resource utilization, and capacity to identify operational issues and anticipate system expansion requirements.
- Assist managers in monitoring compliance with State data security requirements, policies, and procedures.
- Serve as a liaison between end users, application owners, IT support teams, and vendors to identify requirements and resolve functional and technical issues.
- Coordinate application support activities, including incident resolution, interface troubleshooting, upgrades, and vendor escalations.
- Support law-enforcement and public-safety applications, including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and mobile-computing applications, as applicable.
- Assist with troubleshooting application interfaces, workstations, mobile devices, and end-user access issues.
- Coordinate software development and deployment activities, user training, network management, and minor equipment installation and repair.
- Develop and maintain system documentation, user procedures, configuration records, and incident-resolution documentation.
- Identify opportunities to improve application usability, system reliability, operational efficiency, and end-user satisfaction.
- Coordinate with management and technical teams to support system reconfiguration, maintenance, and future capacity needs.
Required Qualifications
- An Associate's degree from an accredited college or university in Computer Science, Information Systems, Business, or another related technical discipline.
- A Bachelor's degree in one of the above disciplines may be substituted for one (1) year of specialized experience and two (2) years of general experience.
- An additional year of specialized experience may be substituted for the required education.
- At least two (2) years of experience in a computer-related field.
- At least one (1) year of experience administering multi-user, shared-processor systems and data communications networks.
- Strong analytical, organizational, communication, troubleshooting, and documentation skills.
- Ability to coordinate with end users, technical teams, management, and software vendors to resolve system and application issues.
- Ability to support enterprise IT operations while following established security policies, procedures, and operational requirements.
Preferred Qualifications
- At least one (1) year of recent experience administering and supporting an enterprise environment that includes currently supported Microsoft Windows Server platforms, VMware virtualization, and Microsoft Configuration Manager (SCCM), including system monitoring, patching, software deployment, configuration, and troubleshooting.
- At least one (1) year of recent experience troubleshooting and administering Cisco-based enterprise network infrastructure, including switching, routing, TCP/IP, DNS, DHCP, VLANs, VPN connectivity, and wired or wireless network issues.
- At least one (1) year of recent enterprise application-support experience, including application configuration, deployment, upgrades, integration or interface troubleshooting, incident resolution, documentation, and coordination with software vendors.
- At least one (1) year of direct experience supporting law-enforcement or public-safety Computer-Aided Dispatch (CAD), Records Management System (RMS), and mobile-computing applications, including application, interface, workstation, mobile-device, and end-user support.
