Help Desk Support (Hybrid)
We are seeking a Product Operations Analyst to provide advanced technical support for healthcare technology platforms, integrations, and business-critical applications. This role serves as an escalation point for complex user issues and combines Help Desk, Application Support, and Production Operations responsibilities. This is a hybrid position with onsite training and onsite support requirements.
Key Responsibilities
Provide Tier 2 technical support for business applications, user portals, integrations, and workflow systems.
Troubleshoot complex issues involving user access, application performance, data processing, APIs, file transfers, email delivery, SMS communications, and fax integrations.
Investigate incidents through log analysis, workflow validation, queue management, and production monitoring.
Support providers, physicians, patients, specialty pharmacies, manufacturer program teams, and internal stakeholders.
Monitor application health, scheduled jobs, integrations, APIs, message queues, and SFTP processes to identify and resolve operational issues.
Manage incidents through ticketing systems, document findings, and ensure timely resolution and communication.
Escalate and coordinate critical issues with development teams, engineering resources, and third-party vendors.
Validate software fixes, perform user acceptance testing, and verify production deployments.
Assist with system implementations, configuration updates, process improvements, and new program launches.
Maintain documentation, knowledge base articles, and troubleshooting procedures.
Required Skills
Tier 2 Help Desk Support
Application Support
Desktop Troubleshooting
Incident Management
Root Cause Analysis
Ticket Management
User Account Administration
System Monitoring
Log Review and Analysis
API and Integration Support
SFTP/File Transfer Troubleshooting
Customer Service
Microsoft 365
Technical Documentation
Preferred Qualifications
Experience in a Help Desk, Service Desk, Desktop Support, Application Support, NOC, or Product Support environment.
Familiarity with ServiceNow, Jira, Zendesk, Salesforce, or similar ticketing platforms.
Experience troubleshooting user access issues, application errors, integration failures, and production incidents.
Strong understanding of escalation procedures, SLA management, and issue prioritization.
Ability to communicate effectively with both technical teams and non-technical end users.
Experience supporting enterprise applications in a healthcare, technology, or operations-focused environment.
Ideal Candidate
This role is well-suited for someone who has moved beyond a traditional Tier 1 Help Desk environment and enjoys investigating complex technical issues, supporting enterprise applications, working closely with development teams, and serving as a trusted escalation resource for end users and business stakeholders.
Job Type & Location
This is a Contract position based out of Pittsburgh, PA.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on Aug 17, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006197006
- Posted 10 hours ago
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