Job#: 3057806 Job Description: ServiceNow Process Business Analyst
Location: Plano, Texas (Hybrid)
Alternate Location: Charlotte, Jersey City
Role Overview
The Global Technology Service Management function is a newly formed team responsible for designing, implementing, and managing next-generation Service Management policies, processes, and solutions. The primary mission is to establish appropriate controls and capabilities to deliver stable, resilient, and available technology services. The ServiceNow Process Business Analyst will play a key role in the implementation and user adoption of critical technology processes migrating to the ServiceNow platform, with a strong focus on producing and updating processes, procedures, and related knowledge articles.
Key Responsibilities
- Collaborate with developers and administrators to identify procedure and knowledge documentation needs.
- Create comprehensive procedures to ensure consistently executed platform operations.
- Develop high-quality knowledge articles to support processes and procedures within an agile scrum framework.
- Assess and update previously published materials to maintain documentation accuracy.
- Adhere to established documentation standards for procedures, articles, and reference documents.
- Work closely with business partners to evaluate requirements, plan deliverables, and participate in development and deployment activities.
- Participate actively in agile software development methodologies, including design, testing, and implementation.
Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is preferred.
Experience: Minimum of 3 years of experience writing procedures and documentation.
Technical Skills: ITIL v3 Foundation Certification, experience writing knowledge articles or learning materials for ServiceNow users, and hands-on experience working within an agile/scrum team using Jira for work tracking.
Preferred Qualifications
- Self-starter with the ability to handle multiple assignments simultaneously.
- Demonstrated experience in process and procedure design specifically for ServiceNow.
- Proven capability to quickly learn and understand complex technical subject matter.
- Superb written communication skills with a strong attention to detail.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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