Intake notes:
GTPP (Global Third Party Program) is looking for a ServiceNow developer. The resource would be for GTPP, who is implementing the Third Party Risk Module (TPRM) in 2027 through ServiceNow.
Required:
1. Certified System Administrator
2. Certified Implementation Specialist
Preferred:
1. Certified Application Developer
TITLE: ServiceNow Developer
PROJECT:Global Third Party Program
Position Summary Job Description*
Bank of America is looking for an experienced, senior-level ServiceNow developer to implement and maintain ServiceNows Third Party Risk Management (TPRM) module as part of an enterprise ServiceNow platform. This job is responsible for understanding the out of the box configuration, industry best practices, as well as ServiceNows capabilities to extend and integrate with supporting solutions. Job expectations include coordinating with Product Owner and platform Architects to deliver compliant business value within an established Software Development Life Cycle (SDLC) and change management frameworks.
Key Responsibilities
• Design, configure, and maintain ServiceNow applications, workflows, integrations, and user interfaces.
• Implement solutions utilizing ServiceNow platform capabilities, including custom applications, APIs, business rules, flows, and catalog items.
• Collaborate with stakeholders to translate business requirements into technical solutions aligned with enterprise architecture standards.
• Participate in all phases of the SDLC, including requirements analysis, design, development, testing, deployment, and production support.
• Support release management activities and ensure successful deployment through established governance, change control, and DevOps practices.
• Develop and maintain integrations with internal and external systems using REST, SOAP, and other enterprise integration technologies.
• Ensure solutions meet security, audit, compliance, and regulatory requirements.
• Provide technical troubleshooting, root cause analysis, and ongoing platform enhancements.
• ServiceNow Certified Application Developer (CAD) certification.
• 3-5+ years experience developing and supporting ServiceNow applications and platform capabilities.
• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
• Proficiency with JavaScript, ServiceNow scripting, APIs, integrations, and workflow automation.
• Experience designing, configuring, and developing integrations with the ServiceNow platform, including connectors and Scripted REST APIs.
• Strong understanding of SDLC methodologies, release management, testing, and deployment practices leveraging Agile methodology.
Key Competencies
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management.
• Attention to detail and commitment to quality.
• Ability to balance innovation with regulatory and operational requirements .
Desired Qualifications Preferred Qualifications
• Additional ServiceNow certifications (System Administrator/CSA, or Implementation Specialist/CIS).
• Experience working within large enterprise environments, preferably in the financial services or other highly regulated industries.
• Experience supporting risk, compliance, governance, or enterprise service management initiatives.
• Familiarity with regulatory, audit, and cybersecurity requirements common within financial institutions.
