Role: Third-Party Risk Management (TPRM) Business Process Consultant – ServiceNow
Location: New York, NY / Jersey City, NJ – Onsite preferred; remote considered for highly qualified candidates
Project Duration: 28 Weeks
Work Hours: US business hours with overlap with offshore teams
Job Description
We are seeking a highly experienced Third-Party Risk Management (TPRM) Business Process Consultant with strong functional expertise in ServiceNow TPRM/IRM to support AIG's migration from its legacy CBRA risk assessment platform to ServiceNow TPRM.
The ideal candidate will have extensive experience in third-party/vendor risk management, business process consulting, requirements gathering, and Agile delivery. This role requires someone who can lead stakeholder workshops, assess existing risk management processes, design future-state workflows, and translate business requirements into ServiceNow TPRM solutions.
Key Responsibilities
- Lead current-state discovery and analysis of existing third-party risk assessment processes within the CBRA platform.
- Evaluate risk tiering, country/category-based questionnaires, risk scoring, due diligence workflows, and remediation processes.
- Facilitate workshops with business stakeholders, risk management teams, and subject matter experts.
- Design future-state TPRM processes aligned with ServiceNow's out-of-the-box capabilities.
- Work closely with ServiceNow architects and technical consultants to translate business requirements into functional solutions.
- Gather and document business requirements, functional specifications, user stories, and acceptance criteria.
- Own requirements traceability, backlog prioritization, and design decision documentation.
- Support ServiceNow TPRM workflow design, questionnaire configuration requirements, vendor onboarding, and risk assessment processes.
- Lead business validation and coordinate User Acceptance Testing (UAT) with business stakeholders.
- Ensure delivered solutions meet business requirements, compliance expectations, and agreed process designs.
- Collaborate with distributed onshore/offshore teams throughout implementation, go-live, and hypercare.
Required Skills & Experience:
- 15+ years of overall professional experience, with substantial experience in business process consulting, risk management, or enterprise transformation.
- Strong expertise in Third-Party Risk Management (TPRM) / Vendor Risk Management (VRM).
- Hands-on functional knowledge of ServiceNow TPRM / Integrated Risk Management (IRM).
- Strong understanding of vendor risk tiering, due diligence, risk assessments, questionnaire management, issue tracking, and remediation.
- Experience with ServiceNow Questionnaire Designer, Flow Designer-driven workflows, Vendor Risk Workspace, and vendor portal capabilities.
- Proven experience leading business process discovery and future-state workflow design.
- Strong business analysis skills, including requirements elicitation, user stories, acceptance criteria, and requirements traceability.
- Experience facilitating workshops with senior business stakeholders and risk/compliance teams.
- Strong understanding of Agile methodologies, backlog management, and UAT processes.
- Excellent communication, stakeholder management, and documentation skills.
- Ability to work effectively with distributed onshore/offshore teams.
Preferred Qualifications:
- Experience migrating legacy third-party risk platforms to ServiceNow TPRM.
- Prior experience in banking, insurance, or other regulated financial services environments.
- Familiarity with SAFe / Hybrid Agile delivery methodologies.
- Experience supporting enterprise ServiceNow IRM implementations.
Project Overview:
The engagement involves migrating AIG's legacy CBRA third-party risk assessment application to ServiceNow TPRM.
The program follows a 28-week, seven-phase delivery model covering discovery, solution design, implementation, testing, go-live, and four weeks of hypercare.
The consultant will work with an approximately 11-member distributed team comprising solution architects, business process consultants, risk advisors, project management, ServiceNow technical consultants, QA, and organizational change management resources.
Experience: 15+ Years
Thanks
Srikanth Adulla
Momento USA | Exceeding Customer Expectations…
440 Benigno Blvd, Unit#A-5 2nd Floor. Bellmawr, NJ 08031
Interstate Business Park
Direct: +1 / Board: Ext 1027
Email: Web:
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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
