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Role: Network Operations Engineer
Position Type: Contract-to-Hire
Location: Onsite Hybrid | Portland, OR
Annual Salary : $90,000 - $95,000
Position Summary
A local Ledgent client is on the hunt for a sharp Network Operations Engineer to support network provisioning, service activation, monitoring, incident response, and customer support activities within a complex enterprise and communications environment. This individual will collaborate with cross-functional teams to implement, maintain, and troubleshoot networking and voice solutions while delivering a high level of customer service.
Responsibilities
- Provision, configure, and support network and communication services.
- Validate technical requirements and develop implementation plans.
- Configure routing, switching, and voice service environments.
- Support customer implementations, migrations, upgrades, and service activations.
- Monitor network performance and respond to alerts and service-impacting events.
- Troubleshoot and resolve connectivity, routing, switching, and voice-related issues.
- Coordinate with customers, vendors, field technicians, and internal stakeholders during installations and outage events.
- Maintain accurate documentation, diagrams, and operational records.
- Participate in maintenance activities, change management processes, and incident response efforts.
- Perform root cause analysis and recommend service improvements.
- Participate in an on-call rotation supporting business-critical infrastructure.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent experience.
- 2+ years of experience in network operations, telecommunications, infrastructure support, or a Network Operations Center (NOC) environment.
- Experience supporting IP networking and voice communication technologies.
- Working knowledge of:
- TCP/IP Networking
- Ethernet Technologies
- DNS and DHCP
- Routing and Switching
- OSPF and BGP
- VLAN configuration and troubleshooting
- Strong analytical and problem-solving skills.
- Excellent customer-facing and communication skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
Preferred Qualifications
- Experience in a service provider, managed services, or large-scale enterprise environment.
- Familiarity with MPLS, SIP, unified communications, and network security concepts.
- Experience with network monitoring, fault management, and ticketing systems.
- Industry certifications such as CCNA, JNCIA, Network+, ITIL, or equivalent.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
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