CTERA Portal Administrator / Storage Operations Engineer
K-Tek Resourcing LLC
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Job Details
Skills
- Apache Tomcat
- Capacity Management
- CentOS
- Change Management
- Collaboration
- Communication
- Database
- Disaster Recovery
- ITIL
- Issue Tracking
- Linux
- Management
- Microsoft Windows
- Multitasking
- Operating Systems
- PostgreSQL
- Replication
- Reporting
- SLA
- Scripting
- Service Delivery
- Service Management
- ServiceNow
- Storage
- Tier 2
- VMware
- Web Portals
Summary
Title : CTERA Portal Administrator / Storage Operations Engineer
Location : US Remote
Technical Requirements
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems.
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades.
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution.
- Experience with Problem diagnosis and Solution.
- Expert skills in Availability, Reporting and Capacity Management.
- Experience in managing SLA/service delivery metrics.
- Practical knowledge of WINDOWS OS workstation components.
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure.
- Experience with disaster recovery technologies and data replication.
- Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage.
- Identify opportunities for automation and implement using scripts and other automation tools.
- Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage.
- Knowledge about using ticketing system for daily operations – Servicenow.
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written.
- Willing to work on 24x7 support
- Dice Id: 10411276
- Position Id: 9069061
- Posted 7 hours ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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