User Experience (UX) Designer – Mid Level

Location: Raleigh, NC
Work Arrangement: Hybrid
Duration: 19+ Months
Job Type: Contract

Job Description

We are looking for a Mid-Level UX Designer to support healthcare technology initiatives focused on improving the experience of rural healthcare providers. The ideal candidate will have experience in user research, process mapping, journey mapping, stakeholder coordination, and continuous process improvement.

Key Responsibilities

• Design and improve user experiences and workflows for healthcare-related programs.

• Conduct user interviews, surveys, and feedback sessions to understand user needs.

• Develop user journey maps, process flows, and workflow documentation.

• Identify process gaps and recommend improvements to enhance user experience.

• Coordinate with healthcare providers, stakeholders, and external partners.

• Create documentation, presentations, and reports related to user experience.

• Support digital health initiatives involving telehealth, EHR systems, and emerging technologies.

• Facilitate continuous improvement activities and stakeholder collaboration.

Required Skills

• Minimum 3 years of experience in Process Mapping.

• Minimum 3 years of experience in Process Improvement.

• Minimum 3 years of experience conducting User Interviews.

• Minimum 3 years of experience in User Journey Mapping.

• Strong stakeholder management and communication skills.

• Experience preparing workflows, documentation, and reports.

Preferred Qualifications

• Healthcare provider interaction experience.

• Knowledge of rural healthcare systems and digital health solutions.

• Familiarity with telehealth platforms, EHR workflows, and remote patient monitoring.

• Experience with healthcare or public health programs.

• Familiarity with state and federal government projects.

Education

Bachelor's degree in Business, Public Health, Healthcare Management, Nursing, Information Systems, or a related field, or equivalent education and experience.

Additional Requirements

• Must be comfortable working in a hybrid environment in Raleigh, NC.

• Must be available for a webcam-based interview.

• Ability to travel occasionally within North Carolina.