Job#: 3043607 Job Description: Position OverviewWe are seeking a Warranty Claims Analyst with a strong mechanical background and a passion for troubleshooting vehicle systems. This role is responsible for reviewing, investigating, and processing warranty claims related to commercial vehicles and their components. The ideal candidate will possess hands-on mechanical knowledge, understand vehicle repair processes, and be capable of evaluating claims efficiently and accurately.
Approximately 90% of this role is focused on warranty claims processing, requiring a solid understanding of vehicle systems, repair procedures, and technical documentation. The remaining responsibilities involve supporting reporting, analytics, and process improvement initiatives through the use of data and emerging technologies.
Key Responsibilities- Review, investigate, and process warranty claims for vehicle components and systems.
- Analyze repair documentation and determine warranty eligibility.
- Evaluate failures involving axles, transmissions, fuel systems, cooling systems, water systems, and other vehicle components.
- Collaborate with dealers, service centers, and internal stakeholders to gather claim information and resolve discrepancies.
- Maintain accurate claim records and supporting documentation.
- Support continuous improvement initiatives related to warranty processes and operational efficiency.
- Utilize reporting tools, Microsoft Office applications, and internal systems to monitor claim activity and identify trends.
- Leverage analytics and AI-enabled tools to enhance reporting and business insights.
- Participate in team meetings, weekly huddles, and collaborative problem-solving sessions.
- Ensure compliance with established warranty policies, procedures, and guidelines.
Required Qualifications1. Mechanical Knowledge & Experience- Previous experience as a mechanic, technician, service advisor, warranty administrator, or similar role.
- Understanding of vehicle systems, diagnostics, and repair processes.
- Knowledge of commercial vehicles, heavy equipment, automotive systems, or related industries.
2. Process-Oriented Mindset- Strong attention to detail.
- Ability to follow established procedures and documentation standards.
- Experience reviewing technical information and making informed decisions.
3. Team-First Mentality- Strong collaboration and communication skills.
- Desire to learn, improve, and contribute to team success.
- Ability to work effectively in a highly collaborative environment.
Preferred Qualifications- Experience processing warranty claims.
- Internship or professional experience with a dealership, fleet operation, manufacturer, or service center.
- Transportation, trucking, automotive, or equipment industry experience.
- Associate's or Bachelor's degree in Automotive Technology, Diesel Technology, Engineering, Supply Chain, Business, or a related field.
- Experience with Tableau or similar reporting tools.
- Exposure to AI, analytics, or business intelligence platforms.
- Advanced Microsoft Office skills, especially Excel.
Ideal Candidate ProfileThe ideal candidate enjoys understanding how things work and has experience repairing, diagnosing, or supporting vehicle systems. Candidates with mechanic experience, dealership backgrounds, technical education, diesel technology training, or substantial automotive interests are encouraged to apply.
Success in this position requires a balance of:
- Mechanical aptitude
- Attention to detail
- Problem-solving ability
- Process discipline
- Team collaboration
Work Environment- Hybrid work arrangement.
- Regular in-office collaboration days and team meetings.
- Weekly team huddles and cross-functional collaboration.
- Supportive team environment consisting of supervisors and warranty professionals.
Must-Haves- Mechanical, automotive, or commercial vehicle systems experience
- Warranty claims processing, diagnostics, or technical troubleshooting experience
- Strong communication, organizational, and teamwork skills
Nice-to-Haves- Tableau or data visualization experience
- Dealership, fleet, service center, or manufacturer experience
- Exposure to AI, reporting, analytics, or business intelligence tools
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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