Windows Administration & Lab Engineer – Lead

Position Title: Windows Administration & Lab Engineer – Lead

Location: Redmond, WA

 Infrastructure & Lab Environment Management

• Build, maintain, and support secure lab environments for Windows development, testing, validation, and deployment readiness.
• Perform rack-and-stack activities, structured cabling, port mapping, power validation, and environmental readiness checks.
• Manage PDU, KVM, networking, server onboarding, and hardware deployment activities.
• Coordinate lab moves, expansions, hardware refreshes, and facility-related changes.

Server & Platform Engineering

• Manage server lifecycle activities including:
  • BIOS/Firmware updates
  • RAID/NIC configuration
  • BMC/iDRAC/iLO administration
  • Hardware diagnostics and replacement
  • OS provisioning and imaging through PXE/MDT and golden images
• Support Windows Server and Windows Client environments used by engineering teams.

Test Infrastructure Support

• Maintain production-quality test labs supporting:
  • Windows Client
  • Windows Server
  • Fundamentals / ServPerf
  • FunGates
  • Compat Discovery Operations
• Ensure machines, controllers, pools, and test environments remain operational and ready for validation activities.

Incident Response & Break-Fix

• Troubleshoot hardware, software, network, deployment, controller, replication, and lab infrastructure issues.
• Drive RCA (Root Cause Analysis) and corrective actions for recurring problems.
• Coordinate Sev incidents and operational escalations with Microsoft engineering teams.

Lab Operations Responsibilities

Operational Ownership

• Own day-to-day lab operations and service delivery.
• Ensure operational monitoring, patching, backup/recovery, and service availability.
• Maintain SLA compliance and operational reporting.

Asset & Inventory Management

• Manage:
  • Hardware inventory
  • Asset tracking
  • Equipment checkout/return
  • Device onboarding
  • Asset audits
  • Hardware relocation and disposal
• Ensure inventory accuracy and audit readiness.

Compliance & Security

• Ensure alignment with Microsoft Compliance Framework (MCF).
• Maintain auditability, security controls, access management, and lab governance.
• Coordinate security reviews, access requests, and change approvals.

Change & Release Management

• Plan and execute:
  • Infrastructure migrations
  • Hardware refreshes
  • Lab relocations
  • Server transitions
  • Deployment readiness activities
• Document changes and obtain stakeholder approvals.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”