Client: TCS
Job Title: Customer Experience Solution Architect – MS Dynamics 365
Location: Remote
Duration: 6 months
Remote Role
Requested skills:
Skills: Customer Experience (CX) -Customer Service.
Customer Experience Solution Architect
Must Have
• 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.
• Extensive experience documenting current-state and target-state architectures.
• Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
• Deep understanding of enterprise application integration patterns.
• Proven experience assessing and rationalizing complex technology landscapes.
• Experience creating:
Solution Architecture Documents
Application Inventories
Integration Diagrams
Runbooks
Deployment Guides
Governance Models
Support Transition Documentation
• Strong knowledge of:
CRM platforms
Web platforms and CMS solutions
Customer portals
ERP integrations
Customer data management
• Ability to conduct discovery workshops and extract information from technical and business stakeholders.
• Strong understanding of application support models and operational governance.
• Experience working with architecture repositories and architecture management tools.
• Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams
Good to Have
• Experience presenting recommendations and findings to CIO-level stakeholders.
• Experience in homebuilding, construction, real estate, or customer-centric industries.
• Experience supporting ERP systems such as JDE.
• Experience with customer experience transformation initiatives.
• Knowledge of AI-assisted customer engagement solutions.
• Experience establishing architecture governance functions.
• Experience leading support transition and knowledge transfer engagements.
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