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Customer Support Specialist - 100% Remote!

Pellera

Remote • Today

Full-time

Technical Customer Support Specialist

Ryde Technologies

Phoenix, Arizona • Today

Full-time

Onboarding & Customer Support Specialist

Robert Half

Ohio • Today

Easy Apply

Full-time

USD 48,000.00 - 60,000.00 per year

Customer Support Specialist (OEM Manufacturing)

Jobot

Blaine, Minnesota • Today

Full-time

USD 60,000.00 - 60,000.00 per year

Data Operations Customer Support Specialist Senior

ASM Research

Arlington, Virginia • Today

Full-time

Data Operations Customer Support Specialist Senior

ASM Research

San Antonio, Texas • Today

Full-time

Data Operations Customer Support Specialist Senior

ASM Research

Fairfax, Virginia • Today

Full-time

IT Customer Support Specialist II - 61165491

State of South Carolina

South Carolina • Today

Full-time

USD 39,300.00 - 66,800.00 per year

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • Today

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

IT SPECIALIST (CUSTOMER SUPPORT)

Army, National Guard Units

Columbia, South Carolina • Today

Full-time

USD 68,545.00 - 89,114.00 per year

Office Support Worker/Customer Service Specialist

Apex Bridge Talent Group INC

Tallahassee, Florida • Today

Easy Apply

Contract

Customer Technical Support Specialist NEN

ATG

Dahlgren, Virginia • Today

Full-time

Sales/Customer Service Specialist; Field Support B6 III - USA

Arthur Lawrence

East Hanover, New Jersey • 13d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT SPECIALIST (CUSTOMER SUPPORT)

Army, National Guard Units

Salina, Kansas • Today

Full-time

USD 75,278.00 - 97,867.00 per year

Senior IT Specialist, Customer Support

COBAN Technologies, Inc.

Missouri City, Texas • Today

Full-time

Customer Technical Support Specialist - ONSITE

Danaher Corporation

Indianapolis, Indiana • Today

Full-time

USD 30.00 - 35.00 per hour

LEAD IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)-DIRECT HIRE AUTHORITY

Air Force Materiel Command

Edwards Air Force Base, California • Today

Full-time

USD 40,736.00 - 97,087.00 per year

Data Governance Specialist - Customer, Loyalty, Marketing - Pleasanton, CA - 100% Onsite - Contract - GAP - 11974-1

Stellar Consulting Solutions

Pleasanton, California • Today

Easy Apply

Contract

Customer Technical Support Specialist - Electrical Power Systems

Trystar

Houston, Texas • Today

Full-time

USD 85,000.00 - 95,000.00 per year

Digital Content Specialist

Robert Half

Fort Worth, Texas • Today

Easy Apply

Contract

USD 38.00 - 41.00 per hour

Certification Program Support & Operations Specialist

Russell, Tobin & Associates

Cupertino, California • 23d ago

Easy Apply

Contract, Third Party

$135 - $135

Client Support Specialist

Randstad Digital

San Antonio, Texas • Today

Contract

USD17 - USD19

Service Desk Support Specialist

Randstad Digital

Santa Clara, California • Today

Contract

USD35 - USD40

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Maxonic, Inc.

Sunnyvale, California • 24d ago

Easy Apply

Contract

Depends on Experience

Platform Support Specialist

Randstad Digital

Austin, Texas • Today

Contract

USD30 - USD63

SAP Application Support Specialist

Ledgent Technology

Plano, Texas • Today

Easy Apply

Contract

$35.00 - $40.00 per hour

IT Support Specialist

Randstad Digital

Ferndale, Michigan • Today

Contract

USD28 - USD35

Sr Production Support Specialist

Randstad Digital

Plano, Texas • Today

Contract

USD55 - USD65

Technical Support Specialist RF/LMR

Randstad Digital

Irving, Texas • Today

Full-time

USD50,000 - USD60,000

Job Details

Skills

Team Leadership
Managed Services
Electronic Health Record (EHR)
ITIL
Project Management
Preventive Maintenance
Performance Management
FLSA
Documentation
Mentorship
Training
Standard Operating Procedure
Knowledge Management
Database
Communication
Customer Support
Technical Writing
Management
Microsoft Office
Critical Thinking
Customer Service
Call Center

Summary

Practice: Managed Services

Position Title: Customer Support Specialist

Position Location: Remote

Reports to: Team Lead Customer Support

Job Summary:

Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today's technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are Monday thru Friday 11:30am CST - 11:00pm CST

FLSA Status:

Non-Exempt.

Essential Functions:

Provides first level support for inbound Interactions and requests from end users, staff and patients.
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
Participate in and adhere to all standard operating procedures.
Assists with the development and improvement of work instructions, procedures, and documentation.
Exceptional Attendance is a must.
Mentor and assist with training new Customer Support Specialists.
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Make or suggest updates to the Knowledge within the Knowledge Management databases.
Other duties as assigned.

Required Skills/Abilities/Competencies

Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Technical writing experience
Innovative, team-oriented problem solver.
Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
Excellent organizational, time management and follow through skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Experience troubleshooting Microsoft Office.
Ethical and Critical Thinking.
Ability to type at least 25 words a minute.

Education and Experience:

High school diploma or equivalent.
2 years' experience working in a customer service role preferred but not required.
Call Center experience preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10351101
Position Id: 2975
Posted 2 hours ago

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Remote or Illinois

•

Today

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Part Time Tier I Customer Support Representatives to support KTIS and our government customers. This position supports 2nd-shift operations, part-time with expected work hours between 6:00 PM and 11:00 PM EST. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package, including he

Part-time

VP, Support - Remote, Raleigh or The Woodlands

Remote or Raleigh, North Carolina

•

Today

Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Role Summary and Expectations Recognize

Full-time

IT EUX Junior Engineer I - Remote US Only

Remote

•

Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

Customer Service Representatives

Remote

•

Today

Job Title: Customer Service Representatives Location: McKinney, TX Employer: 4Consulting, Inc Position Type: Full Time Worksite: Remote Position Summary 4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the clients project

Easy Apply

Full-time, Third Party

Depends on Experience