IT Customer Support Specialist II - 61165491

Salary: $39,300.00 - $66,800.00 Annually
Location : Richland County, SC
Job Type: Temporary - Full-Time
Job Number: 191787
Agency: State Fiscal Accountability Authority
Division: Information Technology
Opening Date: 08/14/2026
Closing Date: 8/21/2026 11:59 PM Eastern
Class Code:: AM61
Position Number:: 611165491
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC02
Hiring Range - Min.: $39,300.00
Hiring Range - Max.: $53,100.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Please submit a fully-completed state application. A resume should be attached but not substituted for completing the work history and education section of the employment applications. Incomplete applications will not be reviewed to determine qualification for position.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Resolves technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned task. Assists in the assessment of applications, web sites, and other multimedia materials. Assists programmers, end users IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users. Assists with reports to management. Completes or resolves assigned tasks, work reports and work tickets.
Minimum and Additional Requirements

A high school diploma and relevant experience. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.
Preferred Qualifications

*SQL and/or MySQL database experience
*HTML experience as it relates to website development and management.
*Good time management
*Good customer service skills
Additional Comments

-Ability to write and revise simple to moderately complex user documentation. May train and/or develop materials for end-user training supported software applications; may be responsible for the development of technical training modules for agency divisions.

-Ability to work effectively with users, vendors, and other internal and external customers.

-Ability to understand and carry out simple to moderately complex technical and non-technical instruction requests.

-Assists with the management, distribution, and troubleshooting for agency devices such as laptops, desktops, state issued cell phones, printers, etc.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Please briefly describe your experience.
03

How much professional experience do you have with MS Windows operating systems?

• None
• Less than a year
• 1 Year, less than 2
• 2 Years, less than 3
• 3 Years, less than 4
• 4 Years, less than 5
• 5 or more years

04

Which of the following best describes your education and experience?

• A bachelor's degree, or higher in computer science, engineering, mathematics, business, or related field.
• An associate's degree and at least two (2) years of experience in computer system development and modification.
• A high school diploma and at least four (4) years of experience in computer system development and modification.
• None of the above

05

How much professional experience do you have with MS Office products?

• None
• Less than a year
• 1 Year, less than 2
• 2 Years, less than 3
• 3 Years, less than 4
• 4 Years, less than 5
• 5 Years or more

06

How much professional experience do you have with creating/updating user and technical documentation?

• None
• Less than a year
• 1 Year, less than 2
• 2 Years, less than 3
• 3 Years, less than 4
• 4 Years, less than 5
• 5 or more years

07

How much professional experience do you have with cyber security?

• None
• Less than a year
• 1 Year, less than 2
• 2 Years, less than 3
• 3 Years, less than 4
• 4 Years, less than 5
• 5 or more years

Required Question