Immediate need for a talented Customer onboarding . This is a 06+ months contract opportunity with long-term potential and is located in Farmington, MI (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-22859
Pay Range: $16/hr - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Note : Remote Farmington, MI 48336 but as per client demand they can ask to come for 1 day only in the office.
- Drive customer onboarding and adoption on Cisco IQ platform, supporting customers
- through setup, telemetry enablement, and platform activation.
- Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
- Capture customer feedback, maintain engagement records, and collaborate with cross functional teams to improve customer outcomes.
- Prepare reports and track onboarding progress, customer interactions, and adoption metrics.
Key Requirements and Technology Experience:
- Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
- Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
- Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
- Domain exposure should be in tech support, order management, order to cash, licensing support or management, etc. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
- Basic understanding of technology and networking concepts
- Ability to coordinate across cross-functional teams
- Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
- Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
- Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
- Domain exposure should be in tech support, order management, order to cash, licensing support or management, etc.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
- Basic understanding of technology and networking concepts
- Ability to coordinate across cross-functional teams
- Strong analytical and problem-solving capabilities
- Customer-facing experience with a customer-centric approach
- Strong organizational and follow-up skills
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
- Experience in reporting, tracking, and data analysis
- Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
- Proficiency in CRM tools and customer management platforms
- Behavioral competencies:
- Ownership mindset (takes accountability for tracking and follow-ups)
- Proactive problem identification and escalation
- Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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