Business Analyst - Banking Operations (Onboarding)

RESPONSIBILITIES:
Kforce has a client in New York, NY that is seeking a Business Analyst - Banking Operations (Onboarding).

Summary:
We are seeking experienced Business Analysts with recent consumer banking experience to support a large-scale digital banking transformation initiative. This role is focused on improving and modernizing customer-facing banking experiences including onboarding, account opening, account funding, servicing, and maintenance workflows. This is a hands-on Business Analyst role for someone who enjoys working directly with business stakeholders, gathering requirements, documenting processes, creating user stories, and supporting Agile delivery teams.

Duties:
* Lead requirements gathering sessions with banking stakeholders
* Analyze current-state customer onboarding, account opening, and servicing processes
* Document business requirements and process flows
* Create user stories, acceptance criteria, and Agile backlog items
* Collaborate with Product Owners, developers, testers, and business teams
* Support sprint planning, backlog refinement, testing, and delivery activities
* Identify opportunities to improve customer experiences and operational efficiency
* Help translate business needs into actionable technology solutions

REQUIREMENTS:
* Recent experience working as a Business Analyst in a consumer banking environment
* Strong experience gathering and documenting requirements
* Experience creating user stories and acceptance criteria
* Experience working in Agile delivery environments
* Hands-on experience supporting technology implementations or digital transformation initiatives
* Experience working directly with business stakeholders
* Consumer Banking experience Involving
* Customer onboarding
* Account opening and origination
* Account funding
* Account servicing
* Customer maintenance
* Digital banking experiences
* Retail or consumer banking customer journeys
* Tools & Methodologies
* Jira
* Agile/Scrum
* Business process mapping
* Requirements documentation
* User story development
* UAT/testing support

Preferred Experience:
Experience supporting consumer banking products such as:
* Checking accounts
* Savings accounts
* Deposit products
* Online banking
* Mobile banking
* Customer authentication
* Digital account opening
* Customer servicing platforms

What Makes Someone Successful in This Role
Successful candidates can clearly explain:
* The end-to-end consumer banking customer lifecycle
* How customers onboard and open accounts
* How accounts are funded
* How servicing and maintenance requests are handled
* Requirements they personally gathered and documented
* User stories they personally created and supported through delivery

This is an excellent opportunity to join a high-visibility banking transformation program and contribute immediately as part of an experienced Agile delivery team.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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