Immediate need for a talented Trainer Customer Onboarding and Platform Support. This is a 12 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-22859
Pay Range: $21/hr - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Design and deliver onboarding, upskilling, cross-skilling, and re training programs. Develop and maintain training content, certifications, assessments, and knowledge resources.
- Conduct instructor-led, virtual, and self-paced learning sessions.
- Create training modules covering Cisco IQ workflows, platform adoption, CRM tools, reporting, and user lifecycle processes.
- Measure training effectiveness through certifications, quality, productivity, and learner feedback. Partner with Operations, Quality, and Team Leads to identify skill gaps and drive development plans.
- Lead certification and re-certification programs to ensure workforce readiness and compliance.
- Support change management through training on process, system, and business updates.
- Analyze performance trends to improve quality, customer experience, and onboarding outcomes.
- Manage knowledge repositories and ensure content accuracy and relevance.
- Coach and mentor Team Leads and Analysts to enhance performance.
- Track and report training, certification, and readiness metrics.
Key Requirements and Technology Experience:
- Analyst (1 2 Years)
- Working Experience
- USA Candidates: 5 7 Years
- Experience in training, learning & development, customer onboarding, customer support, platform operations, or service desk environments.
- Proven ability to design and deliver instructor-led, virtual, and blended learning programs.
- Strong understanding of customer onboarding, platform adoption, and support operations.
- Experience creating training content, certifications, assessments, and knowledge documentation.
- Ability to analyze performance data, identify skill gaps, and drive improvement initiatives.
- Excellent facilitation, coaching, presentation, and communication skills.
- Proficiency in Excel, PowerPoint, Power BI, and reporting/analytics tools.
- Hands-on experience with CRM platforms, customer engagement tools, and operational workflows.
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving, continuous improvement, and operational excellence mindset.
- Understanding of user lifecycle processes, including provisioning, access management, onboarding, and offboarding.
- Familiarity with Cisco Meraki, Webex, Intersight, SD-WAN, Cisco IQ, or similar enterprise technology platforms.
- Experience in learning management systems (LMS), content authoring tools, and digital learning platforms.
- Experience managing certification programs, calibration exercises, and knowledge governance initiatives
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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