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Job Details

Skills

Customer Service
Human Resources
Oracle HCM
HR Management System
PeopleSoft
Shared Services
ServiceNow
Call center

Summary

Position Summary

We are seeking a customer-focused HR Generalist to support employees by providing guidance on a wide range of Human Resources topics. This role serves as the primary point of contact for employee HR inquiries via phone and email, resolves issues, creates and manages ServiceNow cases, and ensures timely follow-up.

This position is part of an HR Shared Services team supporting employees during the organization''s transition from PeopleSoft (PS) to Oracle HCM. Training will be provided on both systems.

The ideal candidate has HR Generalist or HR Shared Services experience, excellent communication skills, and a strong customer service background. This role is more consultative than administrative.

Key Responsibilities

Serve as the first point of contact for employee HR inquiries via phone and email.
Provide guidance on HR policies, procedures, and company programs.
Create, update, and resolve employee cases using ServiceNow or a similar case management system.
Ensure timely follow-up and resolution of employee issues.
Support employee lifecycle activities, including onboarding, employment status changes, promotions, transfers, and offboarding.
Administer employee benefits and assist with benefit enrollments, life events, payroll deductions, and leave-related questions.
Respond to employee questions regarding compensation, pay, salary changes, and company compensation policies.
Assist employees with performance management inquiries and HR policy interpretation.
Maintain accurate employee records within HRIS systems while ensuring confidentiality.
Support recruiting, onboarding, and training activities as needed.
Generate HR reports and maintain documentation.
Ensure compliance with company policies and applicable employment laws.
Collaborate with HR teams to resolve complex employee issues.

Types of Employee Inquiries

You will assist employees with:

Performance management concerns.
Employee lifecycle changes (status changes, promotions, transfers, etc.).
Compensation and pay-related questions.
Benefits enrollment and payroll deductions.
Leave of absence (FMLA, ADA, disability, and other leave programs).
HR policies and procedures.
General employment-related questions.

Required Qualifications

Previous experience as an HR Generalist, HR Coordinator, HR Shared Services Representative, HR Support Specialist, Employee Relations Specialist, or similar HR role.
Strong customer service and employee support experience.
Excellent verbal and written communication skills.
Ability to handle high volumes of phone calls and emails professionally.
Strong problem-solving and conflict-resolution skills.
Experience maintaining confidential employee information.
Proficiency with Microsoft Office applications.
Experience working with HRIS systems.

Preferred Qualifications

Associate''s or Bachelor''s degree in Human Resources, Business Administration, or a related field.
PHR, SPHR, or GPHR certification is a plus.
Experience with ServiceNow or similar case management platforms (Salesforce, Workday, Zendesk, etc.).
Experience with Oracle HCM or PeopleSoft is preferred but not required (training will be provided).

Screening Questions

Did your Employee Solutions Specialist role involve handling employee phone calls, emails, or both?
Approximately how many employee inquiries did you handle each day?
What HRIS or case management systems have you used?
Have you worked with ServiceNow, Salesforce, Workday, or a similar ticketing platform?
Are you comfortable working in a high-volume HR Shared Services environment?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: nexmo
Position Id: 9041841
Posted 14 hours ago

Fitment

Dice Job Match Score™

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Sulthan Meera

Recruiter @ Nextgen Information Services

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