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IBM sterling Remote EST FT- Support Analyst Roles & Responsibilities Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure+ handshakes. Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure+ events), RCA breadcrumbs, and mitigation timelines. . Operational Health & Prevention: Daily checks: certifi
Easy Apply
Third Party, Contract
Depends on Experience