IBM Sterling File Transfer Support Analyst

IBM sterling Remote EST FT- Support Analyst Roles & Responsibilities Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure+ handshakes. Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure+ events), RCA breadcrumbs, and mitigation timelines. . Operational Health & Prevention: Daily checks: certifi

IBM sterling Remote EST FT- Support Analyst Roles & Responsibilities Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure+ handshakes. Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure+ events), RCA breadcrumbs, and mitigation timelines. . Operational Health & Prevention: Daily checks: certifi

Implement and configure ServiceNow AIOps, including:Event ManagementHealth Log Analytics (HLA)Agent client collector implementation and Metric Intelligence (MI)Machine Learningbased anomaly detectionIntegrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.Design AIOps architecture, data flows, dashboards, and service health models.Configure alert rules, correlation logic, noise reduction policies, and service impact models.Develop automation workflows using Flow

Description: Hybrid in Cincinnati, OH or Remote Our client seeks a leader to run and improve an enterprise Unauthorized Change Detection program. The role will consolidate detection signals from ServiceNow, Tripwire, and mainframe sources into a single ServiceNow workflow, automate reconciliation to approved changes, and drive investigation and remediation. The position will partner across Change Enablement, Security, Infrastructure, Applications, and Mainframe teams, align with ITIL 4 practic