We are seeking an IT Service Desk Analyst for a large manufacturing company which would be a great opportunity for someone with experience in IT support and service desk operations looking to further their career in enterprise IT. Provide Tier 1 and Tier 2 technical support to employees and contractors via phone, email, and Teams, targeting 57 minute resolution times with a maximum of 1012 minutes per call Intake, troubleshoot, and resolve incidents and service requests including password rese