IT Service Delivery Manager in Oxnard, CA

Oxnard, CA, US • Posted 5 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
5 Years
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • PMP
  • SLA
  • HDI
  • Incident
  • Change
  • Problem
  • ITIL 4
  • service-management

Summary

Location: Oxnard, CA
Duration: 5 Years
Key Responsibilities
Provide overall service delivery and contract oversight
Monitor SLA compliance and response-time performance
Coordinate incident escalation and after-hours support
Manage technical resources across infrastructure, support, and special projects
Conduct periodic service reviews with District management
Prepare monthly status and performance reports
Monitor service quality, risks, issues, and continuous improvement opportunities
Ensure appropriate escalation of network/system outages and emergencies
Qualifications
Bachelor's degree in IT, Business, Information Systems, or equivalent experience
8 10+ years of IT operations/service delivery experience
Experience managing managed-services or outsourced IT environments
Strong knowledge of SLA, incident, problem, change, and service-management processes
Strong customer-facing communication and leadership skills
Experience coordinating technical teams and vendors

Recommended Certifications
ITIL 4 Foundation / Managing Professional, PMP beneficial, HDI Support Center Manager beneficial
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10530468
  • Position Id: 2026-21896
  • Posted 5 hours ago
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