IT Service Center Manager/REmote

Remote • Posted 22 hours ago • Updated 22 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
1 Year
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • IT Service Center Manager

Summary

IT Service Center Manager

Location-Remote

Job Summary
The IT Service Center Manager is responsible for managing the day-to-day operations of the IT service desk/service center, ensuring timely and effective support to employees and maintaining high levels of IT service quality and user satisfaction.

Key Responsibilities

  • Manage daily operations of the IT Service Center and support team.
  • Ensure timely resolution of IT incidents, service requests, and user issues.
  • Monitor service desk performance against agreed SLAs/KPIs.
  • Manage ticket queues, escalations, priorities, and recurring issues.
  • Lead, coach, and develop Service Desk/IT support staff.
  • Coordinate with infrastructure, applications, network, security, and other IT teams for issue resolution.
  • Maintain and improve IT support processes, procedures, and documentation.
  • Track service performance and prepare regular management reports.
  • Ensure effective user communication during major incidents and service disruptions.
  • Identify recurring problems and support root-cause analysis and continuous improvement.
  • Help manage IT assets, user access requests, and standard IT service processes.
  • Ensure compliance with company IT policies, security requirements, and service management standards.

Required Skills & Qualifications

  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Good understanding of IT Service Management and ITIL practices.
  • Strong knowledge of IT support processes, ticketing systems, and SLA management.
  • Good troubleshooting and problem-solving skills.
  • Strong communication, customer service, and stakeholder-management skills.
  • Experience managing and motivating IT support teams.
  • Ability to work under pressure and manage multiple priorities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513292
  • Position Id: 73455-12895-1786563636
  • Posted 22 hours ago
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