Description
We are looking actively partnering with an Austin-based client to identify an IT support specialist II. This contract opportunity is ideal for someone who thrives in a predominantly Mac-based environment, enjoys solving Level 2 support issues, and can create a smooth technology experience for both employees and leadership. The role will play a key part in endpoint support, collaboration tools, onboarding activities, and conference room technology while delivering effective, user-friendly assistance every day. This position is onsite 5 days a week in Austin, Tx, must currently live in the Austin area.
Responsibilities:
Deliver onsite Level 2 desktop and help desk support for employees, resolving day-to-day hardware, software, and access issues in a timely manner.
Support a primarily Mac-based environment while also assisting with common endpoint and operating system troubleshooting needs across the business.
Set up and maintain laptops, monitors, docking accessories, and other peripherals for new team members, existing staff, and employee departures.
Administer and support workplace applications such as Slack, Zendesk, Zoom, and other cloud-based collaboration tools to keep teams productive.
Maintain conference room and audio/visual technology, perform recurring room checks, and provide hands-on support for meetings and live events when needed.
Offer high-touch technical assistance to executives and other priority users, ensuring a thorough and responsive support experience.
Track, update, and resolve service requests through the ticketing system while monitoring support channels and communicating status clearly to users.
Coordinate hardware repairs, equipment recovery, asset tracking, and responsible device disposal processes to maintain accurate inventory and lifecycle management.
Create and improve documentation, self-service materials, and knowledge resources that help employees use technology more effectively.
Participate in support coverage and after-hours or on-call activities as required to address maintenance or urgent technical issues
Requirements
Hands-on experience providing desktop or help desk support in an enterprise environment, including Level 2 troubleshooting responsibilities.
Strong background supporting Apple devices and macOS in a workplace where Mac systems are the primary platform.
Working knowledge of collaboration and service tools such as Zoom, Slack, Zendesk, and Google Workspace.
Familiarity with service desk ticket management, user onboarding, hardware provisioning, and asset inventory practices.
Experience supporting conference room, video conferencing, or audio/visual technology in an office setting.
Understanding of endpoint support fundamentals, including basic troubleshooting for Windows 10 environments.
Exposure to device management tools such as Jamf Pro is preferred.
Excellent interpersonal communication skills with a personable approach to end-user support.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04160-0013506723
- Posted 7 days ago
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