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IVR - Salesforce Service Cloud Voice Architect

Global Sumi Technologies Inc

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce IVR Solution Architect

TekDallas

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Hybrid - Salesforce Solution Architect (Service Cloud )

Kaygen Inc

Los Angeles, California • Yesterday

Easy Apply

Contract

$80 - $95

Salesforce Service Cloud / Contact Center Architect

Xoriant Corporation

Remote • 2d ago

Easy Apply

Contract, Third Party

75 - 80

Salesforce Architect - Agentforce, Financial Service Cloud

Mindlance

Hybrid in Washington, District of Columbia • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Architect (Genesys Cloud CX)

Redrouthu's Inc

Remote • Today

Easy Apply

Contract, Third Party

Salesforce Architect (with Genesys Cloud CX)

Connect Tech+Talent

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Salesforce Solution Architect- Financial Service Cloud

IMR Soft LLC

Remote • 10d ago

Easy Apply

Third Party, Contract

$75 - $80

Salesforce Field Service Architect

SolutionIT, Inc.

Remote • Today

Easy Apply

Contract, Third Party

Salesforce Developer – Service Cloud & Experience Cloud

SQN Systems

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Salesforce Developer with Strong Service Cloud and Experience Cloud Experience Required.

Symphony Corporation

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Sr. Salesforce Developer (Service Cloud)

Akidev Corporation

Fremont, California • 25d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce BSA – Sales, Service & Manufacturing Cloud

AspireIT Solutions

Remote • 3d ago

Easy Apply

Contract, Third Party

$65 - $70

100% REMOTE: Salesforce Technical Architect Salesforce Financial Services Cloud, Multi-Cloud & Enterprise Architecture

Parmesoft Inc.

Remote • Today

Easy Apply

Full-time

$180,000+

Senior Salesforce AI Data Cloud Analytics Architect

LTM

Berkeley Heights, New Jersey • 5d ago

Full-time

$124,030 - $171,398

Salesforce Solutions Architect – Financial Services Cloud

Purple Hires

Washington, District of Columbia • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Commerce Cloud Architect

Varite, Inc.

Toronto, Ontario • 23d ago

Easy Apply

Contract

$42.85 - $44.11

Looking for Salesforce Technical Architect with Data Cloud and Agentforce skills

Xoriant Corporation

Remote • Yesterday

Easy Apply

Contract, Third Party

$80 - $90

Senior Salesforce Administrator - Service Cloud

Hims and Hers Health, Inc.

Remote • Today

Full-time

USD 120,000.00 - 155,000.00 per year

Salesforce Revenue Cloud Advanced (RCA) Architect. @ TRAVEL AS NEEDED.

LTM

Remote • 15d ago

Easy Apply

Full-time

$122,530 - $169,898

Director, Salesforce B2B Service Governance

Trans Union LLC

Reston, Virginia • Today

Full-time

USD 150,100.00 - 225,000.00 per year

Lead, Salesforce Service Cloud

Under Armour

Baltimore, Maryland • Today

Full-time

USD 145,000.00 per year

AI Architect with Oracle Cloud ERP and SFDC CPQ or Zuora experience must

SVK Technology Solutions

California • Today

Easy Apply

Contract, Third Party

W2(No C2C) :: NYC, NY (Hybrid) :: Senior Salesforce Data Cloud & Google Cloud Platform Integration Engineer / Architect || G.C / U.S.C

Bitsoft International, Inc.

Hybrid in New York, New York • Yesterday

Easy Apply

Contract

Depends on Experience

Salesforce Architect Marketing Cloud & Data Cloud

Pyramid Consulting, Inc.

Hybrid in Atlanta, Georgia • 6d ago

Easy Apply

Contract

$80 - $82

Senior Salesforce Data Cloud Architect

EPAM Systems

Remote or New York, New York • Today

Full-time

Senior Salesforce Data Cloud Architect

EPAM Systems

Remote • Today

Full-time

Salesforce Solution Architect, Sales Cloud

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

Salesforce Technical Architect - Sales Cloud

Kforce Technology Staffing

Remote or Armonk, New York • Today

Contract

$70 - $80 hourly

Salesforce Project Manager -(Sales, Service, Experience Cloud)

Capgemini America, Inc.

No location provided • Today

Full-time

USD 82,082.00 - 193,440.00 per year

Job Details

Skills

Amazon Web Services
Apex
Cloud Computing
Customer Relationship Management (CRM)
Oracle Application Express
Salesforce.com
Customer Service
Customization
Interactive Voice Response
Specification Gathering
Telephony
IVR
Contact Center
Salesforce Service Cloud Voice
CIVR system
Amazon Connect

Summary

Our Client is looking for an IVR-Contact Center Solution Architect/Salesforce Service Cloud Voice for a long-term contract (remote) opportunity.

Job Description

IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice:

Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred).

Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.

Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.

Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.

Experience Customizing Salesforce Components: Apex, Flows and Process Builders.

Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.

Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.

Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.

Support Deployment and Lead the Teams.

Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10429455
Position Id: 9076646
Posted 3 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Srinivasan Balasubramanian

Recruiter! @ Global Sumi Technologies Inc

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Job Details

Skills

Amazon Web Services
Apex
Cloud Computing
Customer Relationship Management (CRM)
Oracle Application Express
Salesforce.com
Customer Service
Customization
Interactive Voice Response
Specification Gathering
Telephony
IVR
Contact Center
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