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Salesforce Architect

Remote • Posted 1 hour ago • Updated 1 hour ago

Full Time

No Travel Required

Able to Sponsor

Remote

Depends on Experience

Transcend IT Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce Architecture
Salesforce Service Cloud
Salesforce Technical Architecture
Salesforce Development
Apex
Lightning Web Components (LWC)
Visualforce
SOQL
SOSL
Salesforce Flows
Platform Events
Batch Apex
Queueable Apex
Scheduled Apex
Salesforce Security
Salesforce Data Modeling
Salesforce Sharing Architecture
Salesforce Integration
Enterprise CRM
Genesys Cloud CX
Genesys Engage
Salesforce Open CTI
CTI Integration
Contact Center Modernization
Omni-Channel
ACD
Skill-Based Routing
Intelligent Call Routing
IVR Integration
Screen Pop
Click-to-Dial
Agent Presence Synchronization
Call Logging
Interaction History
Call Recording Integration
Voice
Chat
Email
SMS
Messaging
REST API
SOAP API
Enterprise Integration
DevOps
CI/CD
Salesforce DX
Architecture Governance
HLD
LLD
Code Review
Performance Optimization
Governor Limits
Stakeholder Management
Technical Leadership
Mentoring

Salesforce Architecture
Salesforce Service Cloud
Salesforce Technical Architecture
Salesforce Development
Apex
Lightning Web Components (LWC)
Visualforce
SOQL
SOSL
Salesforce Flows
Platform Events
Batch Apex
Queueable Apex
Scheduled Apex
Salesforce Security
Salesforce Data Modeling
Salesforce Sharing Architecture
Salesforce Integration
Enterprise CRM
Genesys Cloud CX
Genesys Engage
Salesforce Open CTI
CTI Integration
Contact Center Modernization
Omni-Channel
ACD
Skill-Based Routing
Intelligent Call Routing
IVR Integration
Screen Pop
Click-to-Dial
Agent Presence Synchronization
Call Logging
Interaction History
Call Recording Integration
Voice
Chat
Email
SMS
Messaging
REST API
SOAP API
Enterprise Integration
DevOps
CI/CD
Salesforce DX
Architecture Governance
HLD
LLD
Code Review
Performance Optimization
Governor Limits
Stakeholder Management
Technical Leadership
Mentoring

Summary

Salesforce Architect (Genesys Cloud CX)

Genesys - CA (Remote)

Job Description

10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or related field.

JOB SUMMARY:

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.

The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

⦿ Salesforce Architecture:

Design scalable Salesforce enterprise solutions aligned with business objectives. Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud. Lead architecture reviews and technical governance. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Establish Salesforce development standards and best practices. Perform architecture reviews, code reviews, and security assessments. Drive enterprise application modernization initiatives.

⦿ Salesforce Development:

Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL. Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs. Build reusable Lightning Components and enterprise frameworks. Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events. Optimize

application performance while adhering to Salesforce governor limits. Design secure Salesforce data models and sharing architectures.

⦿ Genesys Cloud CX Integration:

Lead Salesforce integration with Genesys Cloud CX / Genesys Engage. Design CTI integrations using Salesforce Open CTI.

Implement: Screen

Pop Click-to-Dial Automatic Call Distribution (ACD)

Skill-Based Routing

Intelligent Call Routing

Agent Presence Synchronization

Call Logging

Interaction History

Call Recording Integration

Configure Omni-Channel routing between Salesforce and Genesys.

Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels. Integrate IVR workflows with Salesforce Service Cloud

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91140092
Position Id: 9073413
Posted 1 hour ago

Company Info

About Transcend IT Solutions

Our business model has scaled to successful heights on account of the long-lasting and loyal relationship with our clients, partners and candidates who have been pillar foundation of why Transcend IT Solutions is a market leader.

Our team has an outstanding track record of success in project staffing, project development and management, and consulting services. With firsthand experience in these areas, we have a sound understanding of our client’s needs.

Transcend IT Solutions provides assistance with staffing for all Information Technology roles. Providing the best-fit person of the highest caliber is our recruiting team’s goal. Our success is based on longevity of client-candidate relationships. Whether it is an individual team member or an entire team, Transcend IT Solutions will assist you with your staffing needs.

Our consulting services cover all aspects of Information Technology. Our expert consultants provide expertise in the areas of project management, requirement gathering and management, analysis and design, construction, quality control and assurance, and system deployment. As well as being individual contributors, our consultants also provide mentoring, process improvement expertise, and reviews and audits of existing projects.

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