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IVR - Salesforce Service Cloud Voice Architect

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Amazon Web Services
Apex
Cloud Computing
Customer Relationship Management (CRM)
Oracle Application Express
Salesforce.com
Customer Service
Customization
Interactive Voice Response
Specification Gathering
Telephony
IVR
Contact Center
Salesforce Service Cloud Voice
CIVR system
Amazon Connect

Summary

Our Client is looking for an IVR-Contact Center Solution Architect/Salesforce Service Cloud Voice for a long-term contract (remote) opportunity.

Job Description

IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice:

Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred).

Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.

Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.

Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.

Experience Customizing Salesforce Components: Apex, Flows and Process Builders.

Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.

Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.

Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.

Support Deployment and Lead the Teams.

Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10429455
Position Id: 9076646
Posted 2 hours ago

Contact the job poster

Srinivasan Balasubramanian

Recruiter! @ Global Sumi Technologies Inc

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