Salesforce Architect (Genesys Cloud CX)

Remote • Posted 3 hours ago • Updated 3 hours ago
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Job Details

Skills

  • Communication
  • Stakeholder Management
  • Computer Science
  • Information Technology
  • Customer Relationship Management (CRM)
  • Mentorship
  • Customer Service
  • DevOps
  • Software Architecture
  • Sales
  • Financial Services
  • High-level Design
  • Level Design
  • Documentation
  • Enterprise Software
  • Visualforce
  • SOQL
  • SOSL
  • Oracle Application Express
  • Apex
  • Customer Experience
  • POP
  • Distribution
  • ACD
  • Call-recording
  • Routing
  • Genesys
  • Customer Engagement
  • Messaging
  • Interactive Voice Response
  • Workflow
  • Salesforce.com
  • Cloud Computing

Summary

10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or related field. JOB SUMMARY: We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms. The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives. Key Responsibilities: Salesforce Architecture: Design scalable Salesforce enterprise solutions aligned with business objectives. Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud. Lead architecture reviews and technical governance. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Establish Salesforce development standards and best practices. Perform architecture reviews, code reviews, and security assessments. Drive enterprise application modernization initiatives. Salesforce Development: Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL. Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs. Build reusable Lightning Components and enterprise frameworks. Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events. Optimize application performance while adhering to Salesforce governor limits. Design secure Salesforce data models and sharing architectures. Genesys Cloud CX Integration: Lead Salesforce integration with Genesys Cloud CX / Genesys Engage. Design CTI integrations using Salesforce Open CTI. Implement: Screen Pop Click-to-Dial Automatic Call Distribution (ACD) Skill-Based Routing Intelligent Call Routing Agent Presence Synchronization Call Logging Interaction History Call Recording Integration Configure Omni-Channel routing between Salesforce and Genesys. Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels. Integrate IVR workflows with Salesforce Service Cloud



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  • Dice Id: 91174039
  • Position Id: OOJ - 1089-90-1788447578
  • Posted 3 hours ago

Company Info

About Redrouthu's Inc

Redrouthu's is a premier, dual-capability talent and technology partner dedicated to helping organizations scale with confidence. We bridge the critical gap between complex business needs and flawless execution by delivering top-tier technical talent and engineering resilient, scalable IT solutions.

We do not believe in a "one-size-fits-all" mentality. Whether an organization requires urgent contract staffing, strategic full-time hires, or custom software architecture built from scratch, Redrouthu’s operates as a dependable extension of our clients' teams. With offices in Austin, Texas, and robust operational capabilities in India, we seamlessly support domestic scaling and international talent expansion.

What We Do: Core Pillars

1. Tech & Engineering Talent Solutions

Hiring often breaks down when recruiters prioritize resume volume over contextual alignment. At Redrouthu's, we focus deeply on quality and precision hiring. We spend time understanding the explicit role requirements, team challenges, and long-term delivery timelines before presenting a single profile.

  • Permanent Hires: Identifying and embedding permanent talent that matches your company's technical standards and internal culture.
  • Contract Staffing: Rapidly deploying heavily-screened contract professionals to meet immediate project timelines and fluctuating workloads.
  • On-Demand RPO: Embedding our elite recruitment specialists directly into your ecosystem to manage talent acquisition at any scale.
  • India Talent Solutions: Utilizing our deep on-the-ground expertise to help US firms build, transition, and manage highly effective technical teams within the Indian market.

2. Systems & Custom IT Solutions

We engineer adaptive ecosystems and scalable software architectures built to support evolving business growth. We prioritize clean structure, data security, and long-term maintainability over superficial, rushed deliveries.

  • Custom Software Engineering: Translating your complex business logic into custom, cloud-native digital assets mapped precisely to your workflows.
  • Managed IT Services: Taking full ownership of daily IT operations, security protocols, and infrastructure efficiency so your internal teams can remain focused on core milestones.
  • Managed Projects (SOW): Fully managing end-to-end technical deliverables under clear Statement of Work (SOW) frameworks, deploying specialized tech experts to hit your exact goals.

Why Technologists Choose Redrouthu’s

For developers, engineers, and IT professionals, Redrouthu’s is more than an agency. It is a career accelerator.

  • Impactful Projects: We place talent in roles across dynamic industries, including Finance, Healthcare, Retail, and Manufacturing.
  • Diverse Technical Ecosystems: Our placements and projects span a massive technical spectrum, from developers and QA specialists to Cloud Engineers and Data Architects.
  • Clarity First: We do not ghost candidates or send them into ambiguous interview loops. We ensure you have extreme clarity regarding project scope, expectations, and compensation from day one.

Our Mission & Vision

  • Mission: To empower global organizations to execute their digital strategies with absolute confidence by delivering the exact talent and robust technical infrastructure they need.
  • Vision: To serve as a globally recognized unified partner where people, process, and modern technology converge to unlock operational excellence and sustained business growth.

Core Values We Live By

  • Outcome Over Activity: We do not count hours or measure success by volume. We measure it exclusively by successful placements, stable system uptimes, and realized business value.
  • Accountability & Trust: We stand behind the software we build and the technical candidates we place.
  • Simplicity & Speed: We avoid unnecessary corporate jargon and technical complexity, choosing instead to deliver streamlined, high-speed execution.
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