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Tech3pillars Technologies
Dallas, Texas • 19d ago
Easy Apply
Third Party, Contract
Depends on Experience


Harris Corporation
Washington, District of Columbia • Today
Full-time
USD 88,500.00 - 164,500.00 per year






Modern Technology Solutions
Alexandria, Virginia • Today
Full-time
USD 160,000.00 - 210,000.00 per year






Role Title: NICE CXone Configuration Specialist / Platform Engineer
Role Summary
We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations.
The ideal candidate brings deep technical expertise in CXone architecture, strong scripting and integration skills, and the ability to translate business requirements into efficient, reliable contact center solutions.
Key Responsibilities
Platform Configuration & Administration
IVR Design & Scripting
Omnichannel Routing
CRM & System Integration
Performance Optimization & Support
WFM & QM Support
Mandatory Requirements (Must-Have)
Preferred Qualifications (Nice-to-Have)
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.
To learn how we can supercharge progress for you, visit hcltech.com.
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