ServiceNow Platform Automation Developer / Architect || G.C / U.S.C
6+Months
Hybrid
Position summary
Design and deliver software, integrations, and orchestration that power an enterprise private cloud. Partner with infrastructure architects and operations teams to convert platform requirements into reliable, production-grade automation for Day-0 through Day-N operations.
What you’ll do
- Build automation services and tooling using Python plus JavaScript/TypeScript
- Design and consume RESTful APIs; create API-first, event-driven, and message-based integrations
- Implement ServiceNow Service Catalog items, APIs, and workflow automation
- Automate infrastructure provisioning, configuration, and lifecycle management
- Integrate platform services with Terraform and Ansible; codify reusable modules/playbooks
- Create and maintain CI/CD pipelines and Git/GitOps workflows for automation artifacts
- Orchestrate VM and Kubernetes cluster/node/application provisioning
- Integrate with CMDB, DCIM, inventory, and asset-management systems; ensure data synchronization
- Build monitoring and observability integrations (e.g., Dynatrace) and event-driven actions
- Automate incident, change, and operational workflows to reduce MTTR and manual effort
- Support platform onboarding and Day-0 to Day-N operations with reusable runbooks and guardrails
- Collaborate with architects/engineers to convert designs into secure, supportable software
Must-have qualifications
- 6–9 years in software development, platform engineering, systems integration, or automation
- Strong hands-on Python; working experience with JavaScript and/or TypeScript
- Proven experience designing, building, and integrating REST APIs
- Track record building API-driven and event-driven integrations
- Proficiency with Terraform and Ansible in production environments
- ServiceNow development experience (APIs, Service Catalog, workflows)
- Git/GitOps practices and CI/CD pipeline development (e.g., Jenkins, GitLab, GitHub Actions, Azure DevOps)
- Orchestration/automation experience for infrastructure platforms (VMware/KVM/cloud, Kubernetes)
- Solid grasp of enterprise integration patterns and automated workflows
- Ability to partner with cross-functional teams and deliver maintainable, testable code
Nice-to-have qualifications
- Event-driven architecture experience and message queues (e.g., Kafka, RabbitMQ, SNS/SQS)
- VM and Kubernetes provisioning automation (e.g., Cluster API, Helm, Argo CD)
- CMDB/DCIM integration experience and inventory reconciliation
- Inventory synchronization services and data quality automation
- Monitoring/observability integration (Dynatrace or similar tools like Datadog, New Relic, Prometheus)
- Automated incident and change management workflows
- Day-0/Day-1/Day-2+ automation patterns and runbook automation
- Experience with private cloud or large-scale enterprise infrastructure platforms
Core competencies
- Software engineering for reliability and maintainability
- API design and systems integration
- Analytical problem solving and debugging across distributed systems
- Strong engineering discipline: version control, testing, code review, documentation
- Cross-functional collaboration and clear technical communication
- Translating requirements into scalable, secure, and supportable solutions
- Bias toward automation, observability, and operational excellence
Success indicators (first 6–12 months)
- Provisioning times reduced via standardized Terraform/Ansible modules and GitOps pipelines
- ServiceNow Catalog items and workflows delivering self-service provisioning with policy guardrails
- CMDB/inventory accuracy improved through automated reconciliation and event-driven updates
- Monitoring events driving automated remediation or precise escalation paths
- Stable CI/CD pipelines with automated testing, linting, and security scans for automation code
Education and certifications (optional)
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Plus: Terraform, Kubernetes, or ServiceNow certifications
Work model
- Hybrid or remote with periodic collaboration sessions
- Occasional off-hours support for critical releases or incidents (as needed)
