Reverse Logistics Solution Lead

Note: must have LinkedIn profiles with picture – client is declining all who do not have this (LinkedIn profile must match CV).

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But, what is Rev Log:

 Reverse logistics is the process of handling products after they've been sold and shipped to customers.

In a consumer electronics environment, that typically includes:

• Product returns

• Warranty returns and replacements

• Repair and refurbishment programs

• Defective product processing

• Return merchandise authorization (RMA) management

• Asset recovery and resale

• Recycling and disposal of end-of-life products

• Spare parts management

• Inventory recovery and disposition decisions

For example:

1. A customer returns a defective headset.

2. The company receives it at a returns center.

3. The product is inspected.

4. A decision is made to:

o Repair it

o Refurbish it

o Replace it under warranty

o Salvage usable components

o Recycle or dispose of it

5. Inventory, warranty, and financial systems are updated.

That's the "reverse" part.

Traditional logistics moves products:

Manufacturer → Warehouse → Customer

Reverse logistics moves products:

Customer → Returns Center → Repair/Refurbishment/Recycling/Warehouse

Looking at this specific Solution Lead role, would likely be responsible for:

• Designing the business processes behind returns and warranty operations

• Defining how ERP systems (Oracle Fusion, SAP) support those processes

• Creating workflows for repairs, replacements, refurbished inventory, and asset recovery

• Building reporting and analytics around returns volume, repair rates, turnaround times, and warranty costs

• Developing scalable warranty/entitlement frameworks

The mention of:

• Reverse logistics operations

• Warranty/Entitlement offerings

• Oracle Fusion/SAP

• Consumer electronics

• Supply chain execution

strongly suggests the client is looking for someone who understands the entire lifecycle of returned devices and how the systems, processes, and business rules support those operations. In plain English:

"What happens after a customer sends a device back?" is the core domain of this role.

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Hello Partners,

For all submissions and resumes:

I have included a sample formatted resume.

For all resumes:

1-2 pages / 3 max (3 pages only if they are in a leadership role, such as this Solution Lead role for example).

Summary needs to be 1-2 sentences max.

Each project or client should be 4-6 bullet points max.

Edu at bottom

Then certs

Tech skills below that

In this order

One name first and last, on top (not 3, 4, 5 names - in Corbel 14

All following in Corbel 10

Custom margins:

.4, .4, .4 (top, bottom, left)

.2 (on right)

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Overview

Seeking an experienced Solution Lead with deep expertise in:

• reverse logistics

• supply chain operations

• consumer electronics environments

This role will drive solution design, process optimization, and systems strategy across reverse logistics and warranty operations while partnering with cross-functional business and technology teams.

Key Responsibilities:

• Lead reverse logistics solution strategy, design, and process improvement initiatives.

• Partner with supply chain and logistics stakeholders to define scalable, sustainable operational solutions.

• Gather business requirements and translate them into functional and system designs.

• Support ERP and supply chain application initiatives, enhancements, and deployments.

• Drive process optimization, reporting improvements, and operational efficiencies.

• Facilitate workshops and collaborate with cross-functional teams to define future-state processes.

• Develop business cases, solution roadmaps, and implementation strategies.

• Document workflows, system processes, and operational requirements.

• Support warranty and entitlement framework development.

Required Qualifications:

• 10+ years of reverse logistics experience, within high-volume consumer electronics environments.

• Strong experience with Oracle Fusion, SAP, or comparable ERP platforms.

• Understanding of warranty and entitlement programs.

• Experience supporting ERP, supply chain, or business application implementations.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Experience with SQL and data analysis.

• Proven ability to deliver business value and drive process improvements.

• Experience with Agile/Scrum methodologies.

• Six Sigma and/or DMAIC training.

• Experience with Oracle, SAP, Teamcenter, Windchill, Agile PLM, or similar platforms.

• Experience with design-to-manufacturing and supply chain best practices.

• Reverse logistics transformation experience.

• Warranty lifecycle management expertise.

Preferred:

• Consumer electronics industry background.

• Bachelor's or Master's degree in Engineering, Supply Chain, Operations, or related field.

• Experience supporting reverse logistics, supply chain, warranty, or manufacturing operations within large-scale consumer electronics, hardware, or technology organizations (e.g., Apple, Samsung, Google, Dell, HP, Lenovo, Microsoft, Amazon Devices, Sony, LG, Cisco, Logitech, or similar environments).