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Service Logistics Program Manager

Santa Clara, CA, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Aziro Technologies LLC

Fitment

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Job Details

Skills

Inventory & parts planning
RMA part & FE dispatches
asset recovery and returns management
reverse logistics
repair
or related logistics processes.

Summary

Job titile- Service Logistics Program Manager

Location: Santa Clara, CA.

Contract Opportunity

Position Overview

We are seeking an experienced RMA Dispatch & Service Logistics Program Manager to lead and coordinate projects related to hardware and field engineer dispatches (RMA), asset recovery, reverse logistics, end-to-end supply chain operations, and process improvement. This is an in-office role at the Everpure HQ in Santa Clara, CA.

The ideal candidate will have hands-on experience with RMA and service logistics processes in the high tech industry or similar, strong project management capabilities, and the ability to coordinate cross-functional teams to deliver projects on time and within scope. Experience with SAP and ServiceNow is preferred but not required.

Key Responsibilities

Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.
Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.
Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.
Facilitate project meetings and communicate project status to stakeholders and leadership.
Work with internal teams and external logistics/service partners to resolve operational issues.
Support process documentation, standard operating procedures, and implementation of new workflows or systems.
Coordinate testing, implementation, and rollout of process or system changes.
Track project KPIs and use data to measure project outcomes and operational improvements.
Ensure projects follow established governance, documentation, and change-management processes.

Required Qualifications & Experience

3-5 years of experience required
Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.
Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.
Experience coordinating cross-functional teams and stakeholders.
Strong organizational, analytical, problem-solving, and communication skills.
Ability to manage timelines, priorities, risks, dependencies, and competing requirements.
Experience documenting and improving business processes and workflows.
Strong attention to detail and ability to work effectively in a fast-paced, changing environment.
Proficiency with project management and collaboration tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10426227
Position Id: 9088264
Posted 3 hours ago

Company Info

About Aziro Technologies LLC

Aziro (formerly MSys Technologies and pronounced as "Ah-zee-roh") is an AI-native product engineering company driving innovation-led transformation for global enterprises, high-growth ISVs, and AI-first pioneers.

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Contact the job poster

Ragavendrar Raj

Recruiter @ Aziro Technologies LLC

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Job title- Service Logistics Program ManagerLocation : Santa Clara, CAPosition OverviewWe are seeking an experienced RMA Dispatch & Service Logistics Program Manager to lead and coordinate projects related to hardware and field engineer dispatches (RMA), asset recovery, reverse logistics, end-to-end supply chain operations, and process improvement. This is an in-office role at the Everpure HQ in Santa Clara, CA.The ideal candidate will have hands-on experience with RMA and service logistics proc

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