Job Title: SAP OTC Contractor
Duration: 12 months+ contract
Location & Work Arrangement:
- Work Model: Remote, 1 week every month onsite with client in St. Louis, MO
- Travel Required: First week in St. Louis, one week each month in St. Louis (only considered travel if contractor is in San Antonio)
- Hours per week: 40
Contract Duration:
- Duration: 1 year, with strong likelihood of extension; since project is 5 years
Role Summary
We are seeking an experienced SAP OTC Contractor to provide subject matter expertise.
The SAP OTC Contractor will provide functional and techno‑functional support across SAP S/4HANA Order‑to‑Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.
1.1 In‑Scope Functional Areas
The contractor will support the following SAP OTC components end‑to‑end:
- Sales Order Management
- Pricing & Conditions
- ATP / Availability Check
- Deliveries & Goods Issue
- Billing (Invoices, Credit/Debit Memos)
- Output Management (billing/email/print)
- Customer Master & Partner Determination
- Credit Management (FSCM integration – coordination)
- Integration touchpoints with:
- FI (AR, posting)
- EWM / TM (delivery execution)
- Tax (Vertex – functional coordination)
- CPI interfaces (coordination)
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2. Application Maintenance (AMS) Responsibilities
2.1 Incident & Problem Management (L2 / L3 Support)
- Analyze, triage, and resolve OTC‑related incidents logged via ServiceNow
- Validate incident priority classification (P1–P4) and reclassify if required
- Provide root cause analysis (RCA) for recurring or high‑severity issues
- Implement configuration fixes or coordinate ABAP changes where required
- Provide functional guidance for reproducing issues in non‑production systems
- Support emergency (unscheduled) releases for Priority 1 incidents
- Ensure fixes align with Approved Client Specifications and Clean Core principles
Examples of incidents:
- Sales orders blocked due to pricing / credit
- Billing output failures (email/print)
- Delivery / billing status mismatches
- ATP or scheduling line issues
- Integration failures impacting OTC processing
2.2 Service Requests
- Support OTC service requests such as:
- Pricing condition updates (if approved)
- Output determination updates
- Document type / item category adjustments (within scope)
- Minor configuration changes aligned with approved design
- Ensure requests follow IT Change and approval processes
2.3 Minor Enhancements (≤ 40 hours per enhancement)
- Analyze and estimate minor OTC enhancements
- Update functional specifications and configuration rationale
- Configure, test, and validate enhancements in non‑production systems
- Support SIT / UAT cycles with business users
- Prepare release notes and deployment readiness inputs
3. Operational Project & Enhancement Support
The contractor may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity.
Responsibilities include:
- Requirement clarification & functional design for OTC scope
- Configuration and integration coordination
- Testing support (SIT / UAT)
- Cutover and hypercare support
Documentation and knowledge transfer.
Best Regards,
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David Roy | #LI-DR1 Accounts Manager – US Staffing | Charter Global Inc. |
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