Senior OTC Consultant

We are seeking an experienced Senior Order-to-Cash (OTC) Consultant to lead the end-to-end design, implementation, optimization, and support of complex enterprise Order-to-Cash business processes. The ideal candidate will have deep domain expertise across customer master data, order management, credit management, pricing, billing, accounts receivable, and revenue recognition within enterprise ERP environments (SAP S/4HANA, Oracle Cloud ERP, or NetSuite).

This is a senior-level position requiring exceptional cross-functional leadership, hands-on functional/technical configuration skills, and the business acumen to collaborate directly with C-suite executives, finance leads, and IT delivery teams.

Key Responsibilities:

• Business Process Engineering: Analyze, design, and streamline end-to-end OTC sub-processes, including Sales Order Management, Pricing & Promotions, Credit & Collections, Billing/Invoicing, Cash Application, and Dispute Management.
• ERP Functional Configuration: Lead hands-on functional setup, configuration, testing, and integration within enterprise ERP platforms (e.g., SAP SD/FICO, Oracle OTC Modules, or Salesforce/NetSuite).
• System Integration: Collaborate with technical teams to integrate OTC workflows with upstream and downstream systems, including CRM platforms (Salesforce), Product Information Management (PIM), Electronic Data Interchange (EDI), third-party payment gateways, and Warehousing/3PL systems.
• Stakeholder Management: Act as the primary functional advisor to Finance, Sales Operations, Supply Chain, and IT leadership to manage scope, align expectations, and drive digital transformation initiatives.
• Data Governance & Compliance: Ensure compliance with ASC 606 / IFRS 15 revenue recognition standards, internal controls, and US audit requirements. Oversee customer master data cleanup and governance.
• Testing & Quality Assurance: Drive the strategy and execution for User Acceptance Testing (UAT), Integration Testing, and Cutover activities. Develop test scenarios, scripts, and defect-resolution workflows.
• Change Management & Support: Provide end-user training, post-go-live hypercare support, and process documentation to ensure high adoption rates and smooth operational transitions.

Required Qualifications & Core Skills:

• Experience: 8+ years of functional implementation experience specializing in Order-to-Cash (OTC) business processes.
• ERP Mastery: Deep hands-on experience in at least one major enterprise system:
• SAP: SAP S/4HANA / ECC (SD module, Sales Order Processing, Billing, FI-AR, FSCM).
• Oracle: Oracle Cloud ERP / Financials (Order Management, AR, Credit Management).
• NetSuite: NetSuite OTC / Advanced Order Management & Billing.
• Integration Expertise: Proven experience with EDI transactions (850, 855, 856, 810), payment processing integrations, and CRM-to-ERP integrations.
• Financial & Revenue Standards: Solid functional understanding of GAAP, ASC 606 revenue recognition guidelines, and accounts receivable reporting.
• Methodologies: Experience leading functional workstreams in Agile, Waterfall, or Hybrid project delivery frameworks.

Preferred / Nice-to-Have Skills:

• Certifications: Certified SAP S/4HANA Sales / SD, Oracle Order Management Cloud Certified Implementation Specialist, or PMP certification.
• Analytics: Experience with analytics platforms (Power BI, Tableau, SAP Analytics Cloud) for building OTC dashboards (DSO, Cash Flow, Order Cycle Time).
• Automation: Exposure to AI/RPA tools for automated cash application, invoice OCR, or credit decisioning.
• Industry Focus: Experience in High-Tech, Manufacturing, Retail/E-Commerce, or Consumer Packaged Goods (CPG).