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Salesforce Production Support Lead

AVA Consulting

Remote • Today

Easy Apply

Contract

50 - 55

Production Support Lead

Smartwork IT Services

Toronto, Ontario • 8d ago

Easy Apply

Full-time

$Dependence on the experience

nCino/Salesforce Production Support (Senior)

Apex Systems

Chandler, Arizona • Today

Easy Apply

Full-time

$65 - $70 per hour

Software Production Support Lead

Health First Inc.

Remote or New York, New York • Today

Full-time

USD 94,100.00 - 136,000.00 per year

Senior Java Application Production Support Lead

SRI Tech Solutions

Charlotte, North Carolina • 8d ago

Easy Apply

Full-time

Depends on Experience

AI and Automation Production Support Lead

ADT LLC

Boca Raton, Florida • Today

Full-time

IBM Sterling OMS Production Support Lead

Georgia IT

Remote • 19d ago

Easy Apply

Contract

Depends on Experience

IBM Sterling OMS Production Support Lead

NEXIFY INFOSYSTEMS LLC

Remote • 19d ago

Easy Apply

Contract, Third Party

Depends on Experience

IBM Sterling OMS Production Support Lead

Georgia IT

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

Salesforce Apex Technical Lead - Lightning framework and administration

W3Global

San Antonio, Texas • Today

Contract

USD60.0/HOURLY - USD63.0/HOURLY

Lead, Salesforce Service Cloud

Under Armour

Remote or Oregon • Today

Full-time

USD 145,000.00 per year

Salesforce CPQ Technical Lead

INSAIT Solutions

Palo Alto, California • 27d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Technical Lead

Strategic Staffing Solutions

San Antonio, Texas • Today

Easy Apply

Full-time, Contract

USD0 - USD0

Production Support Engineering Lead (OpenText)

CIBC

Chicago, Illinois • 16d ago

Full-time

USD 140,000.00 - 170,000.00 per year

Salesforce Apex Senior Technical Lead

PropelSys Technologies LLC.

San Antonio, Texas • Today

Easy Apply

Contract

SALESFORCE.COM (SFDC) Technical Lead

Cardinal Integrated Technologies Inc

Remote • 11d ago

Easy Apply

Contract, Third Party

50 - 60

Technology Support Lead - AI and Production Management Tools

JPMorgan Chase & Co.

Columbus, Ohio • Today

Full-time

Senior Production Support

Cantor Fitzgerald Securities

New York, New York • Yesterday

Full-time

USD 170,000.00 - 180,000.00 per year

Salesforce Applications Support Engineer

The Newberry Group

Remote or Saint Charles, Missouri • Today

Full-time

Technical Lead, Commercial Systems & Salesforce

Avid Bioservices

Tustin, California • Today

Full-time

USD 124,000.00 - 150,000.00 per year

Senior Production Support Engineer

Apex Systems

Richmond, Virginia • Today

Easy Apply

Full-time

$65 - $70 per hour

Lead Support Analyst

STAND 8

Remote • Today

Easy Apply

Contract

$1 - $60 per hour

Lead Salesforce Full Stack Engineer

Elastic

No location provided • Today

Full-time

USD 113,100.00 - 178,900.00 per year

Lead, Salesforce Business Operations

Scout Motors

Charlotte, North Carolina • Today

Full-time

USD 160,000.00 - 192,500.00 per year

Salesforce/MuleSoft Support Engineer

Algoleap Technologies Inc

Remote • 16d ago

Easy Apply

Third Party, Contract

80 - 85

Tech Lead Salesforce Developer - OmniStudio & CPQ

Kanshe Infotech

Bellevue, Washington • Today

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Tech Lead (Need Locals)

Cardinal Integrated Technologies Inc

Malvern, Pennsylvania • 27d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Developer Lead

Computer Enterprises, Inc.

Pittsburgh, Pennsylvania • Today

Easy Apply

Contract

Depends on Experience

Salesforce Technical Lead

Fordham University

New York, New York • 12d ago

Full-time

$116,000 - $140,000

Software Engineer III (Salesforce Loyalty Management Technical Lead)

TD Bank Group

Mount Laurel Township, New Jersey • Today

Full-time

USD 98,160.00 - 159,270.00 per year

Job Details

Skills

Production Support
Dynatrace
Kanban
Agile Management
Scrum
Customer Relationship Management (CRM)
Salesforce.com
Salesforce
Splunk
Incident Management
Service Management

Summary

AVA Consulting is seeking a Salesforce Production Support Lead

Location: Remote - USA

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

Support Lead is responsible for coordinating and overseeing the CRM Salesforce Production Support team while providing overall direction and leadership for ongoing support and operational activities.
This role collaborates closely with project teams, stakeholders, business partners, and leadership to ensure the successful delivery of CRM Production Support services within established scope, priorities, and timelines.
Lead production support and service delivery for CRM Salesforce through a Scrum or Kanban team.
Developing and publishing status reports for CRM Production Incident and Problem Management activities, providing regular updates to the management team on service health, ongoing issues, and problem ticket resolution progress.
Analyzing and reporting incident and problem ticket trends, including inflow and resolution metrics, across both Production and Non-Production Salesforce CRM environments.
Monitoring and reporting ticket volumes by status (In Progress, Acknowledged, Monitoring, etc.), including alerts generated through Dynatrace, SiteScope, Azure Monitor, batch jobs, and other monitoring tools to ensure timely response and resolution.
Coordinating and actively participating in Major and Significant Incident Management processes, assessing business impacts, facilitating communication among stakeholders, tracking action items, and ensuring timely closure of incident records.
Serving as the lead coordinator for escalations within the CRM Production Support team, ensuring critical issues are prioritized, addressed efficiently, and communicated effectively to stakeholders.
Providing leadership and support for CRM Production Support operations, including handling ad hoc tasks, coordinating with shared service teams for issue resolution, facilitating team collaboration, and ensuring adherence to service management processes.

Requirement:

Project Management, Agile Management, Scrum Methodology, Incident Management, Problem Management, Problem Analysis, Communication & Stakeholder Management, Salesforce Knowledge, Client Relationship Management.
Experience supporting production incidents, Problem Ticket triage background skills with Splunk, Dynatrace and other event alert monitoring tools, Status reports
Certified Scrum Master

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

Fax:

Web:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10125450
Position Id: AVA1039
Posted 4 hours ago

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Contact the job poster

Ron Tolson

Recruiter @ AVA Consulting

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Remote

•

19d ago

Position: IBM Sterling OMS Production Support Lead Location: Remote Duration: Contract Rate: DOE Role Overview We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporting large-scale

Easy Apply

Contract

Depends on Experience

IBM Sterling OMS Production Support Lead

Remote

•

17d ago

Title: IBM Sterling OMS Production Support Lead Remote Duration: 12+ Months Experience: 10+ Years Rate: DOE Role Overview We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporti

Easy Apply

Contract

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IBM Sterling OMS Production Support Lead

Remote

•

19d ago

Job Title: IBM Sterling OMS Production Support Lead Location:Remote Duration: 12 Months Job Description : We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporting large-scale order

Easy Apply

Contract, Third Party

Depends on Experience

Software Production Support Lead

Remote or New York, New York

•

Today

As a Software Production Support Lead, you will ensure the stability, availability, and performance of our products. You will collaborate with cross-functional teams to investigate complex technical issues, support users, and contribute to the continuous improvement of our processes. Duties & Responsibilities: Reviews and analyses the tickets escalated from the various program teams (including SAM, I&O, development) and ensure timely resolutionPrioritize tickets based on urgency, impact, and re

Full-time

USD 94,100.00 - 136,000.00 per year