Senior Production Support

New York, NY, US • Posted 3 days ago • Updated 5 hours ago
Full Time
On-site
USD $170,000.00 - 180,000.00 per year
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Production Support
  • Root Cause Analysis
  • Collaboration
  • Documentation
  • Knowledge Base
  • Continuous Improvement
  • Release Management
  • Technical Support
  • Financial Services
  • Unix
  • Linux
  • Command-line Interface
  • Market Analysis
  • Order Entry
  • Communication
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Onboarding
  • Process Management
  • Computer Networking
  • Scripting
  • Bash
  • Python
  • Finance
  • Messaging

Summary

Job Description

Lucera Financial Infrastructures is expanding its global support footprint and seeks a seasoned Technical Support Engineer to join our Belfast office. You will provide second- and third-level assistance, drive client onboarding, and collaborate with local and worldwide teams to ensure the reliability and performance of our market-data and order-entry solutions used by leading financial institutions.

Responsibilities


  • Deliver Level 2/3 support for Unix/Linux-based production systems, troubleshooting incidents and root-cause analysis.

  • Assist with client onboarding, configuration, and integration of market data and order entry services.

  • Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.

  • Monitor system health, respond to alerts, and execute timely remediation actions.

  • Develop and maintain documentation, run-books, and knowledge-base articles.

  • Participate in on-call rotation and provide after-hours emergency support as required.

  • Identify automation opportunities and create scripts to streamline repetitive tasks.

  • Contribute to continuous improvement initiatives, including deployment and release management.



Qualifications


  • Minimum 3 years experience in Level 2/3 technical support within financial services.

  • Strong proficiency in Unix/Linux environments and command-line tools.

  • Solid understanding of market data, order entry, and related financial concepts.

  • Excellent communication skills, both written and verbal, with the ability to explain complex issues to non-technical stakeholders.

  • Proven analytical and logical problem-solving abilities.

  • Experience with client onboarding and support process management.

  • Familiarity with networking fundamentals and troubleshooting.

  • Knowledge of scripting languages (e.g., Bash, Python) for automation.

  • Exposure to FIX, ITCH, or other financial messaging protocols is a plus.



Compensation Expectations: $170,000-$180,000 Base Salary

#LI-JM3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24818476
  • Posted 3 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

New York, New York

•

23d ago

Full-time

USD 150,000.00 - 200,000.00 per year

New York, New York

•

Today

Full-time

USD 142,320.00 - 213,480.00 per year

New York, New York

•

4d ago

Full-time

Compensation information provided in the description

New York, New York

•

Today

Full-time

USD 130,000.00 - 250,000.00 per year

Search all similar jobs