Greetings from Buxton Consulting!!
Please go through the requirements with our client and let me know your availability to apply for the job. Thanks in advance
Position: Senior Associate, IT Business Support
Location: Austin, TX
Duration: 6+ Months
Description:
· The Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function.
· This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants.
· Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times — whether in the office, traveling, or in a high-stakes meeting environment.
· This role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence.
Qualifications:
· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
· 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
· Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
Advanced proficiency in:
· Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
· Active Directory and Azure Active Directory administration;
· Microsoft Intune, Windows Autopilot, and Windows Update for Business
· macOS administration and Apple MDM
Video conferencing platforms:
· Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Executive AV systems and boardroom technology
Mobile Device Management:
· iOS, Android
· Print and Multifunction Device Management VPN, network connectivity troubleshooting, and remote access solutions. Experience with ITSM platforms, preferably ServiceNow.
· Asset management expertise — maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
· Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.
Soft Skills
· Exceptional executive presence, professionalism, and discretion — comfortable operating at the C-suite level.
· Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.
· Strong customer-service orientation with a proactive, anticipatory approach to executive needs.
· Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.
· High attention to detail and a hands-on mentality.
· Resilience and adaptability in a dynamic, fast-paced global environment.
· Strong sense of priorities, planning, and time management.
· Collaboration and teamwork skills — able to work effectively across IT teams, business units, and geographies.
- Good relational skills and the ability to build trusted relationships with senior stakeholders
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