Senior Associate, IT Business Support

Greetings from Buxton Consulting!!

Please go through the requirements with our client and let me know your availability to apply for the job. Thanks in advance

Position: Senior Associate, IT Business Support

Location: Austin, TX

Duration: 6+ Months

Description:

·       The Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function.

·       This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants.

·       Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times — whether in the office, traveling, or in a high-stakes meeting environment.

·       This role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

·       5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.

·       Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.

Advanced proficiency in:

·       Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)

·       Active Directory and Azure Active Directory administration;

·       Microsoft Intune, Windows Autopilot, and Windows Update for Business

·       macOS administration and Apple MDM

Video conferencing platforms:

·       Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Executive AV systems and boardroom technology

Mobile Device Management:

·       iOS, Android

·       Print and Multifunction Device Management VPN, network connectivity troubleshooting, and remote access solutions. Experience with ITSM platforms, preferably ServiceNow.

·       Asset management expertise — maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.

·       Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.

Soft Skills

·       Exceptional executive presence, professionalism, and discretion — comfortable operating at the C-suite level.

·       Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.

·       Strong customer-service orientation with a proactive, anticipatory approach to executive needs.

·       Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.

·       High attention to detail and a hands-on mentality.

·       Resilience and adaptability in a dynamic, fast-paced global environment.

·       Strong sense of priorities, planning, and time management.

·       Collaboration and teamwork skills — able to work effectively across IT teams, business units, and geographies.

• Good relational skills and the ability to build trusted relationships with senior stakeholders