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Senior Help Desk Technician

Strategic Staffing Solutions

Remote or McLean, Virginia • Today

Easy Apply

Full-time, Contract

USD25 - USD25

Senior Help Desk Technician

Gunnison

Washington, District of Columbia • Today

Full-time

USD 65,000.00 - 71,000.00 per year

IT Support Specialist II / Senior Help Desk Technician

eClercx

Fayetteville, North Carolina • Today

Full-time

Senior Technology Helpdesk Technician

McKinstry Company

Spokane, Washington • Today

Full-time

USD 28.00 - 41.00 per hour

Sr. Help Desk Support Technician

ID Logistics

Atlanta, Georgia • Today

Full-time

USD 65,000.00 - 68,000.00 per year

SR. IT TECHNICIAN - Helpdesk

Southwest Research Institute

San Antonio, Texas • Today

Full-time

Help Desk Technician - TS/SCI w POLY

General Dynamics

Annapolis, Maryland • Today

Full-time

USD 29.75 - 40.25 per hour

Support Technician / Help Desk and Operations

Randstad Digital

Austin, Texas • Today

Contract

USD20 - USD24

Support Technician / Help Desk and Operations

Randstad Digital

Austin, Texas • Today

Contract

USD20 - USD24

Support Technician/Help Desk - Level 1

Rudra Enterprise LLC

Austin, Texas • Yesterday

Easy Apply

Contract, Third Party

ATM Help Desk Technician

Randstad Digital

Remote or Virginia • Today

Contract

USD26 - USD29

SCITLS Help Desk Technician III

General Dynamics

Offutt Air Force Base, Nebraska • Today

Full-time

USD 26.44 - 35.78 per hour

Bilingual Help Desk Technician

INSPYR Solutions

Houston, Texas • 13d ago

Easy Apply

Contract

$20 - $25

Help Desk Technician

Global IT Family

Nashville, Tennessee • 19d ago

Easy Apply

Contract, Third Party

Depends on Experience

Support Technician 1 - Help Desk - IT Support

Stellar IT Solution

Austin, Texas • Yesterday

Easy Apply

Contract, Third Party

$20 - $25

Technician, IT Help Desk III

Packsize International

Louisville, Kentucky • Today

Full-time

Senior Help Desk Analyst

Yoh - A Day & Zimmerman Company

Jersey City, New Jersey • Today

Easy Apply

Contract

Competitive

Helpdesk Technician I

Seminole Tribe of Florida

Hollywood, Florida • Today

Full-time

Lead/Senior IT Desktop Technician - Client Services

On-Demand Group

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Helpdesk Support Technician

Flanigan's Enterprises Inc.

Fort Lauderdale, Florida • 28d ago

Full-time

Support Technician/Help Desk - Level 1

Rudra Enterprise LLC

Austin, Texas • Today

Easy Apply

Third Party, Contract

20 - 22

Help Desk Technician

Judge Group, Inc.

Oneida, New York • Today

Contract

USD 40,000.00 - 85,000.00 per year

Help Desk Technician

Jobot

Dillsburg, Pennsylvania • Today

Full-time

USD 22.00 - 30.00 per hour

Help Desk Technician

Leverage Technologies

Harrisburg, Pennsylvania • Today

Easy Apply

Contract

Depends on Experience

Helpdesk Technician

Everwatch

Annapolis, Maryland • Today

Full-time

USD 55.38 - 75.97 per hour

IT Help Desk Technician II

RSN Technologies.com

Centerville, Utah • 28d ago

Easy Apply

Full-time

55,000 - 65,000

Help Desk Support Technician I

Edgewater Federal Solutions, Inc.

Frederick, Maryland • 7d ago

Full-time

USD 25.24 - 28.85 per hour

Helpdesk / Access Manager - Senior - #875

Allen Integrated Solutions

Fort Belvoir, Virginia • Today

Full-time

Help Desk Technician

State of Georgia

Augusta, Georgia • Today

Part-time

USD 14.00 per hour

Strategic Staffing Solutions

Job Details

Skills

Help Desk Technician

Summary

Job Title: Sr. Help Desk Support

Location: Remote

Duration: 6 months

Pay Rate: $25/HR (W2 Only)

Job/Role Description:

Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment.
Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues.
Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution.
Troubleshoot issues and failures related to ATM hardware, software, services, and network connectivity using established processes and procedures.
Assess the current state of ATM systems to accurately diagnose problems and determine appropriate resolutions.
Troubleshoot ATM software-related issues and provide guidance to field technicians.
Provide basic technical troubleshooting and ask probing questions to assist clients and service vendors while they are onsite.
Act as a liaison between internal team members, vendor account managers, and other vendor personnel to resolve escalated issues.
Follow up on open escalations to ensure timely resolution and accurate closure.
Work across multiple systems simultaneously while maintaining accuracy and productivity.
Monitor multiple email inboxes and provide accurate and timely responses in accordance with established Service Level Agreements (SLAs).
Prepare and manage internal and external reports and status updates.
Deliver high-quality service and efficient technical support in a fast-paced production environment.
This position supports second-shift operations and requires availability to work nights and weekends as needed.

Required Qualifications

At least 1 year of experience in a help desk, technical support, IT support, or similar technical role.
Experience troubleshooting hardware, software, services, and/or network-related technical issues.
Strong technical troubleshooting and problem-solving skills.
Ability to diagnose technical issues by gathering information and asking effective probing questions.
Ability to work with multiple systems and applications simultaneously.
Strong interpersonal skills with the ability to work effectively with end users, technicians, vendors, and internal teams.
Excellent written and verbal communication skills.
Strong time management and prioritization skills.
Ability to work effectively in a fast-paced, high-availability production environment.
Ability to handle confidential information appropriately.
Ability to work nights and weekends as required.
Associate's Degree in Computer Science, Information Technology, or a related technical discipline; relevant technical certification; or equivalent professional experience.
Relevant certifications may include Microsoft, Cisco, Unix/Linux, ITIL Foundation, or CompTIA certifications.

Preferred Qualifications

Previous experience supporting ATMs, financial technology, payment systems, or other high-availability production technology environments.
Experience troubleshooting ATM software or related technology.
Experience providing technical support to field service technicians.
Experience working within defined Service Level Agreements (SLAs).
Experience coordinating technical issues and escalations across internal teams and external vendors.
Familiarity with Microsoft, Cisco, Unix/Linux, ITIL, or CompTIA technologies and practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sssmi
Position Id: JOB-248190
Posted 2 hours ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S³) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S³’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S³ has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

Fitment

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STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! IT Service Desk Analyst Detroit, MI Onsite downtown 12+ Months with opportunity to extend W2 contract role Pay Rate: $22-$23/HR Role Summary Service Desk Analyst Provide first-level contact and incident resolution for all users with all issues.Uses advanced troubleshooting skills.Review knowledgebase articles ensuring accuracy of content.Provide accurate and timely logging of incidents and resolution.Meet or exceed performance goals.Escalate pr

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Strategic Staffing Solutions

Job Details

Skills

Help Desk Technician

Summary

Job Title: Sr. Help Desk Support

Location: Remote

Duration: 6 months

Pay Rate: $25/HR (W2 Only)

Job/Role Description:

Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment.
Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues.
Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution.
Troubleshoot issues and failures related to ATM hardware, software, services, and network connectivity using established processes and procedures.
Assess the current state of ATM systems to accurately diagnose problems and determine appropriate resolutions.
Troubleshoot ATM software-related issues and provide guidance to field technicians.
Provide basic technical troubleshooting and ask probing questions to assist clients and service vendors while they are onsite.
Act as a liaison between internal team members, vendor account managers, and other vendor personnel to resolve escalated issues.
Follow up on open escalations to ensure timely resolution and accurate closure.
Work across multiple systems simultaneously while maintaining accuracy and productivity.
Monitor multiple email inboxes and provide accurate and timely responses in accordance with established Service Level Agreements (SLAs).
Prepare and manage internal and external reports and status updates.
Deliver high-quality service and efficient technical support in a fast-paced production environment.
This position supports second-shift operations and requires availability to work nights and weekends as needed.

Required Qualifications

At least 1 year of experience in a help desk, technical support, IT support, or similar technical role.
Experience troubleshooting hardware, software, services, and/or network-related technical issues.
Strong technical troubleshooting and problem-solving skills.
Ability to diagnose technical issues by gathering information and asking effective probing questions.
Ability to work with multiple systems and applications simultaneously.
Strong interpersonal skills with the ability to work effectively with end users, technicians, vendors, and internal teams.
Excellent written and verbal communication skills.
Strong time management and prioritization skills.
Ability to work effectively in a fast-paced, high-availability production environment.
Ability to handle confidential information appropriately.
Ability to work nights and weekends as required.
Associate's Degree in Computer Science, Information Technology, or a related technical discipline; relevant technical certification; or equivalent professional experience.
Relevant certifications may include Microsoft, Cisco, Unix/Linux, ITIL Foundation, or CompTIA certifications.

Preferred Qualifications

Previous experience supporting ATMs, financial technology, payment systems, or other high-availability production technology environments.
Experience troubleshooting ATM software or related technology.
Experience providing technical support to field service technicians.
Experience working within defined Service Level Agreements (SLAs).
Experience coordinating technical issues and escalations across internal teams and external vendors.
Familiarity with Microsoft, Cisco, Unix/Linux, ITIL, or CompTIA technologies and practices.

Dice Id: sssmi
Position Id: JOB-248190
Posted 2 hours ago

Company Info

About Strategic Staffing Solutions

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Service Desk Analyst

Detroit, Michigan

•

Today

Easy Apply

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USD22 - USD23