IT Service Desk Analyst

Detroit, MI, US • Posted 3 hours ago • Updated 40 minutes ago
Contract W2
On-site
USD22 - USD23/hr
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT
  • Service
  • Desk
  • Analyst

Summary

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

IT Service Desk Analyst
Detroit, MI Onsite downtown
12+ Months with opportunity to extend
W2 contract role
Pay Rate: $22-$23/HR

Role Summary
Service Desk Analyst


  • Provide first-level contact and incident resolution for all users with all issues.
  • Uses advanced troubleshooting skills.
  • Review knowledgebase articles ensuring accuracy of content.
  • Provide accurate and timely logging of incidents and resolution.
  • Meet or exceed performance goals.
  • Escalate problems as appropriate following Service Desk procedures.
  • Approve escalation requests via chat to ensure FCR metric goals are met.
  • VIP Call Handling.
  • Mentoring of new and developing agents.
  • Provide next level troubleshooting/guidance to team.
  • Deskside support/Concierge service.
  • Review knowledgebase articles ensuring accuracy of content.
  • Provide first-level contact and incident resolution for all users.
  • Provide accurate and timely logging of incidents and resolution.
  • Escalate problems as appropriate following Service Desk procedures.

*Beware of scams. S3 never asks for money during its onboarding process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sssmi
  • Position Id: JOB-247923
  • Posted 3 hours ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S3) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S3’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S3 has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

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