Help Desk Technician

Oneida, NY, US • Posted 1 day ago • Updated 6 hours ago
Contract Independent
On-site
USD $40,000.00 - 85,000.00 per year
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Management
  • Call Center
  • Service Level
  • Help Desk
  • Customer Satisfaction
  • Computer Science
  • Microsoft Office
  • Microsoft Windows 2000
  • Extreme Programming
  • Computer Networking
  • TCP/IP
  • DNS
  • Dragon NaturallySpeaking
  • Cabling
  • Wireless Communication
  • Operating Systems
  • Oracle Linux
  • Privacy
  • Marketing

Summary

Location: Oneida, NY Salary: $40,000.00 USD Annually - $85,000.00 USD Annually Description: Company: Federal Gov contracting company
Position: 3 Helpdesk opneoings and one lead opening
Location: Oneida, NY
Duration: Direct hire/permanent

Benefits: Health, 401k match, PTO

Duties & Responsibilities:
  1. Conducts first line of support for all calls coming into the Call Center.
  2. Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements.
  3. Effectively communicates with the person calling concerning the status of the call and the time a technician is expected.
  4. For each call that is routed through the Help Desk, creates a ticket at the time of the call.
  5. Makes follow up calls as required ensuring customer satisfaction.
  6. Contacts users regarding the best time to schedule required tasks.

Minimum Qualifications:
  1. A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment.
  2. Must be able to effectively communicate with users to provide first level support over the phone.
  3. Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
  4. Must have knowledge and experience with corporate infrastructure packages such as


By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1152644
  • Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

About_Company_OneAbout_Company_Two
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Burlington, New Jersey

Today

Full-time

USD 160,000.00 - 190,000.00 per year

Chicago, Illinois

Today

Contract

USD 60.00 - 75.00 per hour

Norcross, Georgia

Today

Contract

USD 96,500.00 - 123,000.00 per year

Haslet, Texas

Today

Contract

USD 20.00 - 24.00 per hour

Search all similar jobs