Senior ServiceNow CMDB Architect
Location: Remote from US
Roles and Responsibilities:
· Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
· Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
· Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
· Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
· Architect and oversee implementation of ITOM capabilities, including:
o Discovery
o Service Mapping
o Event Management
o Cloud Discovery
o Operational Visibility
· Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
· Provide technical leadership and guidance to development, administration, and implementation teams.
· Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
· Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
· Ensure platform scalability, security, performance, and maintainability.
· Define platform governance, development standards, and release management processes.
· Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
· Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.
Required Skills
ServiceNow Architecture & Platform Expertise
· Strong experience in ServiceNow solution and platform architecture.
· Deep expertise in:
o ServiceNow Discovery
o CMDB Architecture & Governance
o Common Service Data Model (CSDM)
o ITOM Suite
§ Discovery
§ Service Mapping
§ Event Management
§ Operational Intelligence (preferred)
· Experience designing enterprise-scale ServiceNow implementations.
Integration & Automation
· Strong experience with:
o REST APIs
o SOAP Web Services
o Integration Hub
o MID Servers
o Third-party monitoring and infrastructure integrations
· Expertise in workflow and process automation.
Technical Leadership
· Strong understanding of ServiceNow platform architecture and best practices.
· Ability to mentor developers and administrators.
· Experience conducting architecture reviews and design governance sessions.
· Strong stakeholder management and communication skills.
Platform Development Knowledge
· Working knowledge of:
o JavaScript
o Glide APIs
o Script Includes
o Business Rules
o Flow Designer
o UI Builder
o Service Portal
ITSM & IT Operations
· Strong understanding of:
o ITIL Framework
o IT Operations processes
o Service Asset & Configuration Management
Qualifications
· Bachelor''s degree in Computer Science, Information Technology, Engineering, or related field.
· 8-12 years of overall IT experience.
· Experience leading enterprise-scale ServiceNow transformation programs.
Preferred Certifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· Certified Implementation Specialist – Discovery
· Certified Implementation Specialist – ITOM
· Certified Technical Architect (CTA) – Preferred
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