ServiceNow CMDB Architect

Roles and Responsibilities:

• Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
• Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
• Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
• Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
• Architect and oversee implementation of ITOM capabilities, including:
  • Discovery
  • Service Mapping
  • Event Management
  • Cloud Discovery
  • Operational Visibility
• Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
• Provide technical leadership and guidance to development, administration, and implementation teams.
• Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
• Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
• Ensure platform scalability, security, performance, and maintainability.
• Define platform governance, development standards, and release management processes.
• Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
• Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.

• Strong experience in ServiceNow solution and platform architecture.
• Deep expertise in:
  • ServiceNow Discovery
  • CMDB Architecture & Governance
  • Common Service Data Model (CSDM)
  • ITOM Suite
    • Discovery
    • Service Mapping
    • Event Management
    • Operational Intelligence (preferred)
• Experience designing enterprise-scale ServiceNow implementations.

• Strong experience with:
  • REST APIs
  • SOAP Web Services
  • Integration Hub
  • MID Servers
  • Third-party monitoring and infrastructure integrations
• Expertise in workflow and process automation.

• Strong understanding of ServiceNow platform architecture and best practices.
• Ability to mentor developers and administrators.
• Experience conducting architecture reviews and design governance sessions.
• Strong stakeholder management and communication skills.

• Working knowledge of:
  • JavaScript
  • Glide APIs
  • Script Includes
  • Business Rules
  • Flow Designer
  • UI Builder
  • Service Portal

• Strong understanding of:
  • ITIL Framework
  • IT Operations processes
  • Service Asset & Configuration Management

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 8-12 years of overall IT experience.
• Experience leading enterprise-scale ServiceNow transformation programs.

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist Discovery
• Certified Implementation Specialist ITOM