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Position: ServiceNow Solutions Architect with (CSM Certification and AI)
Location: Remote
Duration: Longterm
Job Description ::
We are seeking an accomplished ServiceNow Solutions Architect with extensive experience in Customer Service Management (CSM) and Enterprise AI solutions. This role will lead architecture design, AI strategy, and large-scale ServiceNow transformation initiatives for enterprise clients.
Required Qualifications
8+ years of ServiceNow platform experience.
5+ years in architecture or lead consultant roles.
Multiple enterprise-scale CSM implementations.
Strong expertise in:
ServiceNow CSM
AI and Generative AI
Enterprise Architecture
Cloud Platforms
Integration Architecture
Experience building AI-driven customer service ecosystems.
Key Responsibilities
Define enterprise ServiceNow architecture and AI strategy.
Architect end-to-end customer service transformation solutions using ServiceNow CSM.
Design AI-first service delivery models leveraging:
ServiceNow Now Assist
Generative AI
Predictive Intelligence
AI Search
Virtual Agent
Intelligent Automation
Lead platform governance and architecture reviews.
Establish best practices, standards, and design frameworks.
Guide technical teams through solution design and implementation.
Design complex integrations with enterprise systems.
Drive executive-level discussions around AI adoption and digital transformation.
Ensure scalable, secure, and compliant solution architectures.
Hierarch Soft Technologies Inc. is a technology-driven software development company delivering innovative digital solutions across IT, Healthcare, Engineering, Automotive, Manufacturing, and Construction sectors. With a global footprint in the US, Australia, and India, we specialise in full-cycle software development — from design and architecture to deployment and support. Our expertise includes web and mobile app development, cloud computing, cybersecurity, DevOps, infrastructure design, and data engineering. Guided by our core values of Transparency, Authenticity, and Responsiveness (TAR), we combine industry best practices, deep technical knowledge, and AI-powered methodologies to deliver secure, scalable, and impactful solutions. We support a wide range of domains, including: Enterprise Applications & Cloud Platforms Cybersecurity, Blockchain & eCommerce Banking, Finance, Insurance & Payments Pharma, Biotechnology & Healthcare IT Energy (Oil, Gas, Solar, Wind), Utilities & Logistics Aerospace, Defense & Government Projects Our diverse team enables innovation and digital transformation for businesses of all sizes. At Hierarch, we don’t just develop software — we build technology that powers progress.
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