ServiceNow CMDB, CSDM & ITAM Solution Architect

JOB TITLE: ServiceNow CMDB, CSDM & ITAM Solution Architect

LOCATION: San Jose, CA (Onsite)

JOB TYPE: Contract

EXPERIENCE: 8+ Years

JOB DESCRIPTION:

We are seeking an experienced ServiceNow CMDB, CSDM & ITAM Solution Architect to lead the architecture, implementation, and governance of ServiceNow across ITSM, ITOM, and ITAM environments.

The ideal candidate will have strong hands-on experience with CMDB, CSDM, Discovery, Service Mapping, IRE, Hardware Asset Management (HAM), Software Asset Management (SAM), integrations, ServiceNow scripting, and platform governance.

RESPONSIBILITIES:

• Design and govern ServiceNow architecture across ITSM, ITOM, and ITAM.

• Define scalable architecture, implementation standards, and best practices.

• Design enterprise CMDB architecture, data models, CI classes, and CI relationships.

• Lead CSDM implementation and adoption.

• Establish CMDB data quality, reconciliation, normalization, and lifecycle governance.

• Configure and optimize Discovery, Service Mapping, IRE, and CMDB capabilities.

• Define application, service, and infrastructure modeling strategies.

• Lead end-to-end Hardware Asset Management implementations.

• Design asset lifecycle processes covering procurement, deployment, inventory, refresh, retirement, and disposal.

• Lead Software Asset Management initiatives including software discovery, entitlements, licensing, compliance, normalization, and reclamation.

• Develop and troubleshoot Business Rules, Script Includes, Flow Designer, integrations, and automation.

• Design integrations between ServiceNow and enterprise/third-party systems.

• Support ServiceNow upgrades, enhancements, and continuous improvement.

• Work directly with clients, business stakeholders, and IT leadership.

• Lead architecture workshops, solution reviews, and governance discussions.

• Mentor developers, administrators, and implementation teams.

• Provide technical leadership through planning, implementation, and go-live.

REQUIRED SKILLS:

• 8+ years of ServiceNow experience.

• 8+ years of total IT experience.

• Strong ServiceNow Solution Architecture experience.

• Strong expertise in CMDB and CSDM.

• Hands-on experience with Discovery and Service Mapping.

• Experience with IRE and CMDB data modeling.

• Strong understanding of CI relationships, service models, and application models.

• Hands-on HAM and SAM experience.

• Strong ITSM and ITOM experience.

• Strong ServiceNow scripting and JavaScript experience.

• Experience with Business Rules, Script Includes, and Flow Designer.

• Experience designing and supporting ServiceNow integrations.

• Strong data quality and governance experience.

• Excellent client-facing communication and stakeholder management skills.

• Strong technical leadership experience.

• Enterprise-scale ServiceNow implementation experience.

PREFERRED SKILLS:

• ServiceNow Certified Technical Architect (CTA)

• CIS - Discovery

• CIS - Hardware Asset Management

• CIS - Software Asset Management

• ServiceNow Certified Application Developer

• ServiceNow Data Foundations (CMDB & CSDM)

• ServiceNow Certified System Administrator

NICE TO HAVE:

• Enterprise ServiceNow transformation experience.

• Experience with complex CMDB environments.

• Experience with ServiceNow platform governance.

• Experience working with large enterprise clients.

WORK REQUIREMENTS:

• San Jose, CA - Onsite

• Contract position

• 8+ years of ServiceNow experience required