Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.
Responsibilities
Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly
Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans
Lead and deliver requirements, scoping, and design workshops, ensuring thorough documentation of requirements
As a senior technical member of the team, deliver hands-on configuration, development, and integration services
Produce process guides, training guides, and other core project deliverables as needed
Lead and support practice build efforts, including the development of practice intellectual property (IP)
Skills
10+ years within the ITSM industry, including asset management
5+ years of experience with the ServiceNow Platform
5+ years of professional services/consulting experience
ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
ITAM Certifications: HAM and SAM Pro - SAM Pro or commitment to attaining these certifications within the first 8 weeks of employment
Experience interpreting software licensing terms and conditions
Experience in deploying ITAM, HAM, and SAM Pro
Experience in reconciling software license positions
Integration experience, including but not limited to SCCM or other software discovery tools
Participation in at least two full lifecycle ServiceNow implementations
Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
2+ years of experience soliciting and documenting requirements and evolving them into successful solutions
Excellent interpersonal skills and experience in public speaking situations
Ability to travel up to 20% (post COVID)
ServiceNow/Web Development experience
ITIL Certification(s)
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90666340
- Position Id: 13368
- Posted 30+ days ago
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