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ServiceNow Business Process Consultant

Fayetteville, NC, US • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

IT Operations
IT Service Management
ServiceNow
Stakeholder Engagement
Requirements Elicitation
Business Analysis
Business Cases
Business Process
ITSM
ITOM
HRSD
CSM
ServiceNow consulting
User Stories
Test Plans
Process Consulting
including requirements gathering
process mapping
ServiceNow Business Consultant
ServiceNow Business Process

Summary

Job Title: ServiceNow – Business Process Consultant
End Client: Confidential end client (Fort Bragg-Fayetteville program)
Duration: 13+ months
Rate-$55/hr. W-2
Location: Fort Bragg-Fayetteville, NC — Onsite
Contract
Travel: Non-local (traveler) candidates are responsible for their own travel costs
NO C2C

ROLE OVERVIEW

The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

KEY RESPONSIBILITIES

Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Serve as the "eyes and ears" of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

REQUIREMENTS / MUST-HAVES

5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules
5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
1–2 years leading client workshops and translating business needs into actionable solutions
1–2 years supporting Scrum teams; strong understanding of Agile methodologies
Excellent communication, facilitation, and documentation skills

REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)

Junior — CSA and at least 1 CIS (any)
Intermediate — CSA and at least 1 CIS (any)
Senior — CSA, at least 1 CIS (any), and CTA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10337997
Position Id: 9069093
Posted 6 hours ago

Contact the job poster

Adhunika Sharma

Recruiter @ Inabia Software & Consulting Inc.

View Profile

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