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ServiceNow — Technical Architect

Fayetteville, NC, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

13 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

SOW
ServiceNow
PMP

Summary

Job Title: ServiceNow — Technical Architect
End Client: Confidential end client (Fort Bragg-Fayetteville program)
Duration: 13+ months
Rate-$57/hr. W2
Location: Fort Bragg-Fayetteville, NC — Onsite
Contract
No C2C

ROLE OVERVIEW

The client is seeking a dynamic ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and Statements of Work (SOWs). The ideal candidate is a trusted advisor helping clients maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

KEY RESPONSIBILITIES

Lead client engagements to assess current ServiceNow capabilities and define future-state process/platform strategies
Develop platform roadmaps aligned with business goals and technical priorities
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
Design and implement governance models, KPIs, and process improvement frameworks
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
Perform health scans, technical debt analysis, and platform scalability assessments
Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
Collaborate with sales and delivery teams to draft proposals and SOWs; estimate effort, define scope, and align deliverables

REQUIREMENTS / MUST-HAVES

7+ years of hands-on ServiceNow experience across multiple modules
Proven track record in advisory consulting and technical delivery (3+ years)
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations (3+ years)
Experience in proposal writing, SOW creation, and client presentations (2+ years)
Demonstrated ability to lead client workshops and translate business processes into technical solutions (2+ years)
Excellent communication and stakeholder engagement skills

REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL)

Senior — CSA, CIS (2 or more of: ITSM, ITOM, ITAM, HAM/SAM, HRSD, Discovery), PMP or equivalent, and ITIL Foundation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10337997
Position Id: 9069466
Posted 3 hours ago

Contact the job poster

Adhunika Sharma

Recruiter @ Inabia Software & Consulting Inc.

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